Sales Manager

3 days ago

Delhi, Delhi, India WTF Gyms Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position:
Cluster Manager

Department:
Sales & Operations

Location:
Delhi NCR (Multiple Gym Branches)

Team Handling:
Club Managers, Trainers, Front Desk, Housekeeping


Role Overview

The Cluster Manager will be responsible for
managing 3–6 gym branches
within the assigned cluster. This role ensures achievement of sales targets, smooth gym operations, excellent customer experience, staff management, and compliance with company SOPs. The Cluster Manager acts as the
business owner of the cluster
, driving growth and operational excellence.


Key Responsibilities

1.
Sales & Revenue Management

  • Achieve and exceed
    monthly revenue targets
    (Memberships, PT sales, Renewals).
  • Monitor daily sales reports, lead funnel, and conversion rates.
  • Conduct
    sales huddles
    with Front Desk Executives & Trainers.
  • Implement local
    marketing activities & referral programs
    to drive business.

2.
Operations & Facility Management

  • Conduct regular
    branch audits
    (cleanliness, equipment, branding, safety).
  • Ensure all gyms follow
    SOPs for opening, closing, and cash handling
    .
  • Liaise with vendors for equipment maintenance & facility needs.
  • Oversee housekeeping and ensure hygiene & safety compliance.

3.
People & Performance Management

  • Supervise and manage staff: Trainers, Front Desk, Housekeeping.
  • Ensure proper
    attendance, shift rosters, and leave management
    .
  • Drive performance through
    KPIs & regular reviews
    .
  • Identify underperformers and implement
    Performance Improvement Plans (PIPs)
    .
  • Motivate and coach staff for higher productivity.

4.
Customer Experience & Retention

  • Ensure consistent
    customer satisfaction (NPS, reviews, renewals)
    .
  • Handle escalated complaints and resolve service issues promptly.
  • Implement
    customer engagement initiatives
    (events, workshops, loyalty programs).
  • Focus on
    retention strategies
    to reduce attrition and improve renewals.

5.
Reporting & Business Review

  • Share
    daily/weekly sales & operations reports
    with management.
  • Analyze performance trends and suggest corrective actions.
  • Participate in
    monthly business reviews
    with leadership.


Requirements

  • Graduate/Postgraduate in Business/Management/Operations.
  • 5–8 years of experience
    in retail, fitness, hospitality, or service industry.
  • Strong
    people management & leadership skills
    .
  • Proven track record of achieving
    sales & revenue targets
    .
  • Excellent communication & customer handling skills.
  • Proficiency in
    MS Excel, MIS reports, CRM tools
    .
  • Flexible to travel across cluster gyms.

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