IAM Administrator

Identity and Access Management (IAM) Administrator

Job Overview

The Identity and Access Management Administrator role will conduct all the operational tasks required to provision and de-provision users with Black Box AD accounts, Applications, and Network systems access, email shared mailboxes, network drives, ensuring access to Black Box systems remains appropriate, based on business-need-to-know along with adherence to IT Policies and governing standards. 

Among other duties, the IAM Team is also responsible for creating all Exchange objects, Network shared drive access, creating AD Security Groups, and participating in internal/external audit preparation.

Experience - Minimum 4+ years min in IAM only. Total IT Experience will be min 5+ Years. 

Location: Bangalore , INDIA

Main Responsibilities

• Provision access for New Hires by creating AD accounts, application accounts, and Network Access.
• Process all off-boarding activities to ensure all accounts and Network access are disabled.
• Provide Network shared drive and folder access, ensuring the practice of least privilege.
• Create Mailboxes, Distribution Groups, Shared Mailboxes, and Resources in the Exchange Admin Console.
• Experience in Entra ID (Azure AD) to administer and manage Identity and access management.
• Process access requests via the Service Now Access Management queue
• Experience in administering AD Manager plus
• Troubleshoot and resolve any incidents pertaining to access requests / IAM tickets promptly
• Consultant/Contractor/Temp AD account extensions
• Ensure the confidentiality of sensitive information.
• Document and follow established IAM processes
• Educate Users on IAM processes.
• Assist with audit-related requests.
• Review, document, and adapt the IAM policies, procedures, standards, and guidelines as and when needed.
• Continuously find means and ways to improve operations, streamline work processes, and work cooperatively and jointly with various teams to provide quality service.

Knowledge & Skills

• Mandatory Experience with Active Directory required
• Experience with Exchange 2013 Administration Console preferred
• Experience with Azure Active Directory and O365 consoles
• Experience and strong understanding of Identity and Access controls principals
• Hands on Experience with Ticketing systems – Service Now experience a plus
• Strong attention to detail required, identifying gaps to established processes and follow ups
• Ability to use critical thinking skills to resolve processing issues
• Excellent written and verbal communication.
• Ability to organize and prioritize in a fast-paced environment and take decisions on behalf of team
• Strong cognitive, problem solving and customer service skills
• Experience with troubleshooting VPN access issues
• Experience with basic SIEM technology to identify basic level issues like account lock out, password resets etc.
• Administration of Trimble Accubid, SAP systems for User access.
• Experience with DUO 2-factor authentication or other application a plus
• Experience with basic Security & Compliance concepts, with an understanding of Best Practice, Least Privilege, and adherence to IT Policies.
• A Self-starter, Ability to be self-driven and be motivated to complete tasks 
• Ability to work well both with a Team, and individually, good written and oral communication.
• Self-starter  and self – driven attributes.

Education/Experience Requirements:

• BE (Bachelor of Engineering) / B Tech (Bachelor of Technology) or Graduation in Computer Science or related field.

• At least 4 years of prior experience in administering systems Identity access strongly preferred.

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 4,000+ team members in 30+ countries and growing. 

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.