iam sre

• Experience in Identity and Access Management (IAM)• Previous experience in IT Operations, Reliability Engineering, orDevOps• Exposure to Agile / DevOps environments• Knowledge of Site Reliability Engineering (SRE) principles andmethodology• ITIL, CISSP or similar certification (optional)Technical Skills:• Basic understanding of the LDAP protocol and its functionalities• Experience supporting PingDirectory and PingDataSync• Familiarity with IAM products from providers such as ForgeRock andPing Identity• Knowledge of enterprise security standards and concepts• Understanding of general enterprise infrastructure concepts andtroubleshooting, including network, storage, web infrastructure,middleware, etc.• Basic knowledge of operating system administration on Windows(Active Directory) and Red Hat Linux platforms (>=RHEL7+)• Proficiency in at least one scripting language such as PowerShell,Python, Shell (bash)• Functional knowledge of C/C++ and Java can be advantageous forsome tooling.• Experience working within large enterprise architectures• Familiarity with the Software Development Life Cycle (SDLC) andCST 2017 JD Ver 2.0development environment tooling (GitHub, Jenkins, Visual StudioCode, etc.)• Familiarity with visualization and plant and incident managementtools such as Splunk, Grafana, ServiceNow, Jira,  Bitbucket,PagerDuty, PowerBI• Recommend: Foundational knowledge of authentication protocols inthe broader IAM domain, such as OpenID Connect, SAML, Kerberos,and Radius, and multifactor authentication solutions like RSA SecurID,Cisco Duo Security, FIDO, etcSoft Skills:• Strong interest in account management systems, directory products,and information security• Excellent written and oral English communication skills; capable ofwriting documentation, making presentations, and positivelyinteracting with colleagues and customers• Independent problem-solving attitude, highly motivated, and self-directed• Comfortable working within an operations and support team withend-user interaction and periodic on-call responsibilities• Advocate of SRE principles• Good organizational skillsResponsibility of / Expectations from the Role• Support Identity Management applications for human and system account managementbuilt on the PingIdentity / ForgeRock Identity Management products.• Maintain LDAP Directory Services products such as PingDirectory and PingDataSync• Provide first-line support for Identity Management during large-scale outages, includingpost-mortem, pre-mortems and problem management with a data-driven strategies and acode-first approach to problem solving.• Prepare and execute change management activities, often automating and creating toolswhere necessary.• Collaborate with partner enterprise technology teams and provide support tostakeholders and our Level 2 operations team• Contribute to performance and training assessments of team members• Improving stability of Identity Management platforms by identifying and implementingalert automation and self-healing functions where possible.• Performance and scalability ensure systems can scale seamlessly to handle increasedload and monitor the performance of our applications and infrastructure using our servicelevel objectives (SLO) and service level indicators (SLI).• Participate in on-call rotations (weekday and weekend cycles)• Share responsibilities and knowledge across the team, engaging with our community andstakeholders to gather feedback to improve our systems.• Address security and compliance issues ensuring we are meeting industry standards andCST 2017 JD Ver 2.0have implemented best practices for security and data protection with our systems.