Chat Support Executive

22 hours ago

Chandigarh GPO Chandigarh Chandigarh, India Concept Management Full time ₹ 3,36,000 - ₹ 3,60,000 per year

Post - Chat support executive

Qualification - Any Graduate

Experience - 0 to 2 Years

Package - 28 k to 30 k

Location - Work from office

Note - English communication must

Job Type: Full-time

Working Days - 5 Days

Convenience - cab facility for women

Chat support jobs involve helping customers through instant messaging applications. Customers can usually troubleshoot their own problems or ask questions quickly via chat, and chat support agents must have the skills to answer them promptly and accurately. A chat support job requires specialized customer service and technical knowledge, making it an important position within any customer service department.

  • Listen to customers to understand their problem or need – This may require agents to ask appropriate follow-up questions and provide specific information on products and services.
  • Provide assistance – Chat support agents must have the skill to troubleshoot basic technical issues and suggest possible solutions or provide support in resolving them.
  • Make sure customer needs are met – Agents should follow up to ensure customer satisfaction and answer any additional questions. They should also document customer interactions in a customer database or ticketing system.
  • Acknowledge customers – Agents should always make sure customers feel that they are being heard and valued, while effectively communicating updates and solutions.

Shweta thakre -

Job Type: Full-time

Pay: ₹28, ₹30,000.00 per month

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