Senior Product Designer New

About Us

Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.

Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.

Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.

Are you ready to shape the future of the industry-leading Gen AI Conversation Intelligence Platform for Contact Centers? The Product Design Team is dedicated to crafting intuitive, impactful, and scalable experiences that empower users across our platform. We drive innovation by blending deep product sense, rigorous research, and exceptional craft, ensuring our designs align with both user needs and business objectives. Our team operates across multiple levels, from early-career designers refining their skills to seasoned leaders shaping the long-term vision of Observe's product experience. We prioritise collaboration, mentorship, and a strong design culture, fostering a space where creativity thrives and design excellence sets new industry standards. As a design organization, we don't just build interfaces—we influence strategy, improve workflows, and elevate the entire product ecosystem through thoughtful, user-centered solutions.As a Senior Product Designer at , you will play a key role in shaping the user experience and interface of our products.

To be considered for this role, please submit your resume and portfolio via our career portal or Linkedin. Please provide your portfolio's password if needed. We'd especially like to see clear problem definition based on research, creativity process on solutioning, strong rationale of design decision making, and polished Ui & interaction designs that solves the defined problems.

What you'll be doing

• Lead Design Solutions: Own and execute design projects that span multiple product areas, creating scalable and flexible design systems.
• Product Vision & Strategy: Refine and improve the long-term direction of our products, working independently or with partners to define strategic design goals.
• User Research & Data-Informed Design: Use qualitative and quantitative insights to inform design decisions, ensuring our solutions effectively address user needs.
• Visual & Interaction Design Excellence: Deliver high-quality, visually polished, and highly usable designs, considering accessibility, responsiveness, and edge cases.
• Design Systems Contribution: Help evolve our design systems, improving consistency and efficiency across 's platform.
• Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from concept to implementation.
• Mentorship & Leadership: Provide guidance to junior designers, sharing knowledge and fostering a culture of design excellence.

• 7- 9+ years of experience in UX/UI or Product Design, with a strong portfolio showcasing impactful design work.
• Large Language Model powered products such as Chatbot and Voicebot
• Contact Center Industry domain knowledge
• Expertise in user-centered design, interaction design, and usability best practices.
• Experience working with design systems and contributing to scalable UI frameworks.
• Ability to translate complex problems into simple and elegant solutions with a deep understanding of information architecture and workflow design.
• Strong storytelling and communication skills, capable of presenting design rationale and influencing stakeholders at all levels.
• Experience conducting user research and data analysis to drive product improvements.
• A proactive mindset with the ability to drive projects independently and collaborate effectively with teams.

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.