Sr. Customer Service Associate

8 hours ago


Bhilai, Chhattisgarh, India Hiringepics Training & Placement Full time ₹ 2,60,000 - ₹ 3,90,000 per year

Job Title: Customer Service / Sales Executive – Tech CS Process

Employment Type: Full-Time



Key Responsibilities

Handle inbound and outbound customer interactions via calls/chat/email.

Understand customer needs and provide accurate solutions.

Drive sales through consultative conversations and upselling/cross-selling where applicable.

Meet performance targets (CSAT, Sales, Productivity, Quality, etc.).

Maintain a high level of professionalism and empathy during all customer interactions.


Eligibility Criteria

Minimum 1 year of Customer Service or Sales experience (International BPO preferred).

Excellent communication skills in English (verbal & written).

Ability to work in rotational shifts and rotational offs.

Graduation is mandatory.

Immediate joiners preferred.


Compensation

1 year Customer Service Exp.: ₹33,500 CTC + ₹1,500 PLI

1 year Customer Service/ Sales Exp.: ₹39,500 CTC + ₹1,500 PLI

Job Types: Full-time, Permanent, Fresher

Pay: ₹26, ₹38,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person



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