Store Operations Manager

About US

Cosmos Sports World LLP is a prominent provider of sports goods, including equipment, accessories, apparel, and footwear, serving a diverse range of sports customers from individuals to institutions and clubs. With a strong presence for 22 years in the industry, our establishment in Kozhikode is also an authorised retailer of renowned brands like Adidas, Nike, Yonex, Ashaway. We are dedicated to expanding our business scope, from manufacturing to offering sports infrastructure facilities through our well-equipped research and development wing.

Job Description

A. Inventory & Shrinkage Control

• Ensure correct stock levels across all stores to maintain optimum product availability.
• Implement daily shrinkage analysis and monthly inventory audits to minimize losses.
• Organize and oversee the annual fiscal inventory process.
• Collaborate with department leaders to create and implement localized shrinkage action plans.

B. Cash & Product Flow Management

• Ensure adherence to proper cash handling and product flow procedures across all store locations.
• Train and audit teams regularly to maintain compliance with financial SOPs.

C. Safety & Security

• Ensure all team members receive training on safety protocols and basic security measures.
• Enforce daily safety checks and respond proactively to risks.
• Support department leaders in executing efficient removals and implementing security practices.

D. Customer Experience & Staff Training

• Train store teams on customer service excellence and effective problem-solving techniques.
• Monitor in-store customer service standards and provide actionable feedback.
• Develop and support department leaders through coaching and leadership programs.

E. Store Readiness & Presentation

• Maintain cleanliness, organization, and functionality of all common and retail areas.
• Ensure consistent implementation of brand visual guidelines across store layouts.
• Enforce waste sorting and recycling procedures post-delivery

F. Cost & Resource Optimization

• Monitor general store operational costs, including utilities and room-specific expenses.
• Forecast and control monthly overheads and surface-level costs.
• Optimize employee scheduling and product availability to meet sales and service goals.

G. Compliance & Legal

• Ensure compliance with all legal and regulatory requirements related to the sports retail industry.
• Stay updated on changes in laws and retail standards to implement required adjustments proactively.

F. Administrative & Support Functions

• Responsible for the administrative areas across all stores, ensuring streamlined processes and documentation.
• Maintain accurate documentation and reports for all administrative functions including store licenses, contracts, and audit logs.
• Monitor and forecast monthly overheads and surface-level costs across locations.
• Track spending against budgets for administrative activities and report variances
• Ensure timely and effective execution of the Preventative Maintenance
• Anticipate infrastructure improvements and investment needs based on operational demands and safety standards.
• Schedule and keep all documentation up to date.
• Oversee implementation of waste management and sorting procedures post-deliveries.
• Develop store staff through coaching, training, and leadership development programs.
• Oversee housekeeping services to ensure cleanliness, hygiene, and functionality of all store premises
• Ensure proper record-keeping, asset management, and policy adherence across all administrative domains.
• Coordinate and manage travel bookings, itineraries, accommodation, and expense tracking in line with company policy.
• Manage contracts and relationships with third-party vendors (e.g., housekeeping, security, IT support, travel agencies).

Job Type: Full-time

Pay: ₹28, ₹30,000.00 per month

Ability to commute/relocate:

• Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of experience do you have in RETAIL industry?
• What is your notice period? Please mention joining availability in number of days

Location:

• Thiruvananthapuram, Kerala (Preferred)

Work Location: In person