Assistant Manager

Description:

GlobalLogic is seeking a highly experienced Fraud Risk - Assistant Manager to lead fraud prevention, investigation, and mitigation efforts across our operations. The ideal candidate will have a strong background in fraud risk management, with proven leadership experience, analytical expertise, and a deep understanding of fraud patterns within payments and digital platforms.

Requirements:

• Graduate degree in Finance, Risk Management, Computer Science, or a related field.

• 8+ years of experience in fraud risk management, operations, or investigations.

• Minimum 5 years in a leadership role, overseeing SMEs or analysts in fraud or risk operations.

• Prior experience working with global stakeholders or in a multinational environment.

• Strong understanding of fraud typologies like Account Takeovers(ATO),Voucher Abuse,Chargebacks, Spoofed Domains

• Other advanced payment fraud techniques

• Familiarity with domains and hosting environments (e.g., GoDaddy), and fraud vectors related to spoofed websites.

• Hands-on skills in Excel / Google Sheets, Data visualization tools (e.g., Power BI, Tableau), Basic SQL (a plus)

• Strong analytical thinking and problem-solving capabilities.

• Proven ability to identify fraud patterns, perform Root Cause Analysis (RCA), and drive mitigation strategies.

• Excellent written and verbal communication skills for reporting, stakeholder management, and cross-functional collaboration.

Job Responsibilities:

• Responsible for managing a team of at least 100+ members, focusing on Quality Management, Product Management, and Process Management.

• Lead a team of SMEs/Consultants, ensuring timely and accurate investigation of fraud cases.

• Provide regular coaching, performance feedback, and manage daily task allocation to ensure team efficiency and alignment with business goals.

• Supervise end-to-end fraud case handling, including Account Takeovers (ATOs), fake profiles, suspicious domain activity, and payment anomalies (e.g., chargebacks, voucher abuse).

• Ensure comprehensive Root Cause Analysis (RCA) and impact assessment for high-risk incidents.

• Oversee global Know Your Business (KYB) and Know Your Customer (KYC) processes.

• Ensure legitimate and compliant onboarding of users and businesses, minimizing risk exposure.

• Monitor evolving fraud trends through device signals, behavior anomalies, and user activity patterns.

• Utilize data dashboards and analytical tools to extract actionable insights and proactively manage risk.

• Collaborate with cross-functional teams (Policy, Product, Legal, Engineering, etc.).

• Represent the fraud team in global forums, client interactions, and strategic discussions.

• Maintain, review, and update Standard Operating Procedures (SOPs) and risk management processes in alignment with emerging fraud trends and business needs.

• Deliver structured reports and key fraud insights to senior leadership.

• Support data-driven decision-making through clear and timely communication of investigation outcomes and risk signals.

What We Offer:

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants