Bpo Executive

3 days ago

Bengaluru, Karnataka, India Wroots Global Full time ₹ 4,00,000 - ₹ 12,00,000 per year

BPO Associate - Domestic Voice Process

Requirements:-

  • Excellent Communication in Hindi ,English(Managable),any south Indian Languauge.

  • Freshers and Experienced are welcome to apply

  • Immediate joiners only.

Job Description:

As an Domestic Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

  • Handle inbound queries from customers in a professional and friendly manner.

Tele sales,Upsaelling sales.

Identify and resolve customer complaints by providing timely solutions.

Maintain a high level of customer satisfaction by addressing inquiries promptly.

Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.

Work collaboratively with cross-functional teams to resolve escalated issues.

Performance based incentives

  • Work Location: Bangalore

  • Shifts: General & Rotational Shift (6 days work /1 day off)

  • Salary- Upto 4 LPA

  • Immediate Joiners Only

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