Lead - Online & Fulfilment Optimization

About the role

Lead will be accountable to support the business in making informed decisions by producing tools and data which will enable the online & Fulfilment teams with operational activities related to inbound services like transport, driver, route and fleet planning. Overseeing processes to guarantee the output is checked and accurate. Building capabilty within the team to meet evolving business requirements by learning and training new tools and technology.

You will be responsible for

• Understands business needs and in depth understanding of Tesco Online & Fulfilment processes
• Driving and implementing CI Projects and innovation for their team, bearing first-line supervisory responsibilities, including process coaching, on-the-job training, and efficient coordination and communication to ensure team success.
• Builds on Tesco processes and knowledge internally and in the market by learning new technology and training the team
• Ensuring appropriate work allocation across team members, optimizing team utilization, contributing to enhanced process documentation, and actively engaging with stakeholders at every level.
• Extracting and transforming daily/weekly data to inbound Online & Fulfilment planners to plan and ensure smooth operations
• Setting Quality check in place for validating the output to ensure consistency and highlighting any potential issues
• Responsible for checking and validating supplier performance to help drive improvement in line with the business goals and objective
• Performing adhoc research and analysis to diagnose recent performance and operational issues to UK LST
• Balancing and prioritising work across short-term projects and long-term initiatives
• Staying up-to-date on relevant industry regulations, competitor news and share best practices
• Collaborating with teams across the wider business, including Supply Chain and other fulfilment specialists, to identify current/potential opportunities and develop the right solutions for our customers and our business
• Ensure RCA documents are built and maintained for past errors and pro-active thinking to mitigate future errors
• Responsible for completing tasks and projects within agreed KPI's
• Solves problems by suggesting solution alternatives

You will need

• Relevant years of working experience in the field of Distribution, Supply Chain, Online & Fulfilment Operations
• Functional experience (Preferred)

-Team and Project Management - Skilled

-Coaching and Mentoring - Basic

• We need someone who is willing to learn about how and why we do our processes. Previous experience in (SQL, VBA, Hive, Python Tableu and Alteryx) basic would be an advantage but a willingness to learn is very important.
• Excellent problem solving skills translating complex issues into clear and actionable frameworks
• Strong written and verbal communication, ability to engage with stakeholders at all levels

Whats in it for you?

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary - Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy.

Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone's life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.