Client Implementation

Overview/ Who we are looking for

The Retiree Services Department is looking for an functional Assistant Vice President to oversee activities related to our benefit payments. This individual will manage a section of the business operations team, coordinating with our client service organization to ensure accuracy and that all SLAs are met or exceeded will mitigating risk. As well as working in different capacities as needed, helping to improve efficiencies and maintain administrative responsibilities. This Assistant Vice President role will be integral in contributing to the department's strategic initiatives and planning efforts.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What we value

These skills will help you succeed in this role:

• Ability to work proactively manage tasks in a team and within a dynamic environment.
• Ability to effectively prioritize multiple tasks and work collaboratively as part of an international team across multiple locations with global stakeholders
• Display organizational insight & influence while fostering collaboration & team work 
• Ability to communicate effectively and timely at all levels of the organization
• Support staff and develop talent
• Excellent organization and time management skills with the flexibility to multitask prescheduled activities and meet deadlines.
• Support Risk excellence mindset helping to refine the ability to identify and escalate as needed.

Responsibilities:

• Manage staff responsible for the daily activities of a functional team
• Monitor and manage daily service delivery and production activities performed by staff
• Oversee the review, validation, approval and monitoring of the process workflow
• Primary contact and key escalation point for operational issues, as well as technical expert to resolve daily problems
• Manage and escalate issues related to BU Shared Services and COE's
• Manage departments overtime budget effectively
• Ensure appropriate records of daily and monthly activities are kept
• Assist with compliance/fiduciary reviews, controls, and audits as needed
• Establish and maintain files, including highly confidential and sensitive information, that pertains to clients and division/corporate operations, as well as short/long-term strategies, budgets, etc.
• Assess impacts of regulatory changes
• Identify and implement consistent operational best practices
• Compile Shared Service documentation and organize internal meetings, while assisting with coordination and development of agenda and may attend meetings to record notes and action items
• Coordinate the implementation of new funds, systems and processes assisting with client conversions and other client projects
• Provide coaching and development opportunities to staff, complete and deliver PPRs on time
• Make effective recommendations to hire, discipline, control work and terminate employment
• Make effective recommendations for promotions, salary increases and bonuses
• Serve on committees and helps define and implement new company initiatives
• Mitigate potential financial and regulatory risk by overseeing, and resolving issues
• Promote a risk awareness culture in staff
• Participate in client calls and projects e.g. preparing discussion items, client presentations, as needed
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
• Perform other duties as required

Shared Accountabilities/ Collaboration:

• Work in conjunction with individuals on the team as well as other Shared Service teams/COE's, outsource locations, Client Operations, other business units and external clients, to ensure seamless processing according to policies and procedures to ensure accuracy and that all SLAs are met or exceeded
• Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc

Metrics

• Client retention and satisfaction
• Maximize client profitability
• Timeliness and accuracy of daily and monthly processing and reporting
• Adherence to SLA, PSDs & SOPs
• Achieve productivity targets
• Monitor resolution quality
• Champion process improvement efforts
• Adherence to policies and guidelines

Education & Preferred Qualifications

• BS/BA degree
• Preferred previous experience managing staff
• Excellent interpersonal and verbal & written communication skills
• Ability to think strategically, while also detail & solution oriented
• Background in tax reporting and compliance is preferred, or willingness to learn
• Strong technical skills – ability to navigate on multiple systems; strong MS Office skills, especially Excel

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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