Junior Implementation Engineer

6 hours ago

Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time ₹ 3,50,000 - ₹ 7,50,000 per year

About Us

At Hectae Analytics, we specialize in 
software implementation for Freshworks products
 like Freshdesk, 
Freshservice
, and Freshsales. As a 
Platinum Implementation Partner
 for Freshworks, we work directly with global clients to understand their business requirements and tailor Freshworks solutions to fit their operational needs. We work at the intersection of technology, business processes, and customer success.

About the role:

There is a 3-month probationary
period designed for individuals interested in building a career in 
software implementation.
This is a hybrid role that blends business analysis with technical configuration.

You will be trained in:

  • Core modules of 
    Freshworks products
     (Freshdesk, Freshservice, etc)
  • Understanding 
    client requirements
     and business workflows
  • Configuring and 
    customizing Freshworks tools
  • Basics of ITSM/CRM, automation, and third-party integrations
  • Hands-on workshops, shadowing of implementation engineers
  • Understanding of how businesses work and function
  • Stipend will be provided for the course of 3 months.

Evaluation Criteria

Engineers will be 
continuously assessed
 on:

  • Conceptual understanding (via assignments and assessments)
  • Communication skills (written & verbal)
  • Willingness and ability to learn quickly
  • Active participation in workshops
  • Ownership and problem-solving mindset

Outcome

  • Engineers who demonstrate consistent performance and cultural alignment will be considered for 
    full-time conversion
     as 
    Junior Implementation Engineers
     at Hectae Analytics.
  • Post-confirmation, you will be part of our client-facing implementation team, handling real-world customizations and project rollouts.

Who Can Apply

  • Graduates / final-year students in Computer Science, IT, or related fields
  • Strong interest in SaaS, product configuration, and client-facing roles
  • Willing to work from office full-time in Chennai 5 days a week

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