Team Leader Bangalore

4 days ago

Bengaluru, Karnataka, India T3Cogno Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Skills Required:

Min 5 years of revenue cycle service delivery management experience (AR Process)

Should be currently designated as TC/TL/SME in team handling role

Should have handled a team of 10-15 members

Should have experience with oasis reviews

Experience in Client Management is must

Productivity  and Quality Monitoring

Job Description:

Responsible for Strategizing and Allocating Inventory and supervising the team to work on assigned Allocation

Monitor Team's production and SLA delivery

Keep a record of client KPIs and team's performance against the KPIs

Communicating with client & taking feedback from client and formulating strategies to meet the client's specific needs and expectations

Responsible for preparing Weekly Business Review presentations

Monitor the Issues/Escalation raised by the client and review/discuss to provide solutions and do a RCA to avoid future escalations

Manage and handle effectively escalations raised by the clients

Provide subject matter expertise on Accounts Receivable processes

Provide mentorship, training, and coaching to the team

Adhere to organisational policies and procedures

Lead by example by demonstrating the highest standards of ethical behaviour

Work with quality team to identify, recommend and implement process improvement


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