Engineer - Field Services

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Key missions of the position:

• Field Technical Support Engineer nominated to ICF Technical command centre is accountable to handle technical support requests (Phone, email, verbal requests) by sharing necessary information and advising actions to be taken with clarity and precision with minimal time and within overall objective to reduce online detention of trains and Customer excellence.
• He/she reports to the Regional Manager Services (IR) and Executes the work with the direct support of the Field Service team at User Railway and Cross functional team at Hosur if necessary
• He/she works within the guidelines, policies and mission of the organization and will be responsible for his/her roles and responsibilities as assigned.

Main responsibilities:

• Analyse support request and work in collaboration with other train systems (propulsion, TCMS etx) support team at command centre
• Log/record the support requests with details of information shared and actions advised
• Followup on the actions advised and status of the issue
• Providing status update to the key stakeholders at Command Centre and Wabtec management
• Initiating, recording, managing and resolving issues and escalating when needed to the Senior Management, as requested.
• Participate in customer meetings
• Improve Customer response time  
• Maintaining and updating technical documents required to support requests
• Ensure feedback of field experience at all stages to improve reliability of the products
• Challenge Customer's claim and establish authenticity of customer warranty claim
• Responsible of EHS (Environment, Health and Safety) organization & deployment
• Participate actively in QRQC (Quick Response Quality Control) process & Failure Reporting Analysis & Corrective Action System (FRACAS)
• Periodic reporting of the open points of Customer and follow ups till the action is closed.

Education/Training

• Should have good academic background in mechanical or electrical/electronics. Qualification should be  Degree in Engineering.

Professional Experience

• Should have a minimum experience of 3-4 years of working as Service engineer
• Excellent collaboration, Promote team work, commitment, cooperation and delegation.
• Ability to lead problem-solving and make timely decisions based on facts, circumstances, and needs.
• Lead by example, manage and resolve conflict
• IT literate and fully conversant with all Microsoft Office applications

Key Competences

• Should have very good communication skills in English and Hindi/Regional language
• Strong analytical skills, Flexible attitude to work in a changing environment, Presentation skills,
• Should have excellent technical understanding of electrical and pneumatic products/ circuits. Relevant rolling stock experience is preferable
• Work constructively under pressure in a complex and dynamic environment

Travel

• Ready to travel 10% of the time

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.