Analyst, HR Shared Services

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Analyst, HR Shared Services

HR Shared Services/Service Delivery

What this job involves:

Resolve Tier 1 (simple) queries and transactions related to core HR processes

Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions

Demonstrate good proficiency in HR processes and standard operating procedures

Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue

Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards

Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service

Managing & Coordinating queries on Case management tool

Managing employee benefits/leaves transactions

Ability to identify and escalate complex queries to appropriate owner

Managing Employee On boarding formalities

Maintaining Exit formalities

Sound like you?

Strong teamwork interaction and orientation

Highly motivated, organized and methodical

Ability to work in a fast-paced environment with constant deadlines

Excellent Customer service skills using efficient processes

Proactive in achieving results and seeking improvements

Attention to detail and an ability to work towards tight deadlines

Result oriented with the ability to manage competing priorities and multiple stakeholders

Ability to adapt and drive change to derive efficiencies/productivity

To apply you need to be:

Demonstrating good understanding of core HR management practices, processes, procedures and policies

Strong in written and verbal communication skills

Have previous experience in a Workday HR environment (Preferred)

Knowledge of Case Management tool an added advantage

Knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)

Bachelor's/Master's degree in Human Resources or other related field

1-3 years of experience in HR or client services role preferred

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.