Analyst, HR Shared Services

Job Description : Analyst, HR Shared Services JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Position: Analyst, HR Shared Services Department: HR Shared Services/Service DeliveryWhat this job involves:Resolve Tier 1 (simple) queries and transactions related to core HR processes. Maintain data in Workday pertaining to the employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions. Demonstrate good proficiency in HR processes and standard operating procedures. Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue. Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards. Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service. Manage & coordinate queries on Case management tool. Manage employee benefits/leaves transactions. Ability to identify and escalate complex queries to the appropriate owner. Manage Employee Onboarding formalities. Maintain Exit formalities. Sound like you?Strong teamwork interaction and orientation. Highly motivated, organized, and methodical. Ability to work in a fast-paced environment with constant deadlines. Excellent customer service skills using efficient processes. Proactive in achieving results and seeking improvements. Attention to detail and an ability to work towards tight deadlines. Result-oriented with the ability to manage competing priorities and multiple stakeholders. Ability to adapt and drive change to derive efficiencies/productivity. To apply you need to be:Demonstrating good understanding of core HR management practices, processes, procedures, and policies. Strong in written and verbal communication skills. Have previous experience in a Workday HR environment (Preferred). Knowledge of Case Management tool an added advantage. Knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook). Bachelors/Masters degree in Human Resources or other related field. 1-3 years of experience in HR or client services role preferred. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.Apply todayLocation: On-site Gurugram, HRScheduled Weekly Hours: 40Job Tags: JBS If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations: On-site