Technical Product Manager

1 day ago

Faridabad, Haryana, India ATS Services Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description

We're looking for a
Technical Product Manager (TPM)
to lead the strategy, development, and delivery of customer service solutions within our SaaS platform. You'll collaborate closely with engineering, design, and customer success teams to build products that empower enterprises to deliver exceptional customer experiences through automation, analytics, and seamless integrations.

Key Responsibilities

  • Define and own the
    product roadmap
    for core customer service and support modules (e.g., ticketing, workflow automation, chat/voice integrations, and AI-based support tools).
  • Translate product vision and customer needs into detailed
    technical requirements, user stories, and acceptance criteria
    .
  • Collaborate with engineering teams to ensure
    technical feasibility, scalability, and performance
    of new features.
  • Drive
    API design and third-party integrations
    with CRMs, communication platforms, and analytics tools.
  • Partner with UX/UI teams to craft intuitive, efficient interfaces for customer support agents and administrators.
  • Work with data and AI teams to embed
    predictive insights, self-service, and chatbots
    into the product suite.
  • Analyze usage data, customer feedback, and support metrics to identify opportunities for optimization and growth.
  • Serve as the technical liaison between product, engineering, and external stakeholders.
  • Prioritize backlog items and ensure timely, high-quality delivery in agile sprints.
  • Maintain thorough documentation and communicate product updates internally and externally.

Qualifications

  • Bachelor's or Master's degree in
    Computer Science, Engineering, or a related field
    .
  • 4–8 years of experience in
    product management
    within a
    SaaS or enterprise software environment
    .
  • Strong understanding of
    customer service technologies
    such as ticketing, IVR, chatbots, and CRM systems.
  • Proven ability to write and discuss
    technical specifications and API-level requirements
    .
  • Hands-on experience with
    cloud platforms (AWS, GCP, or Azure)
    and
    microservices architectures
    .
  • Familiarity with
    data analytics, machine learning, or AI-driven features
    in customer support.
  • Experience working in
    Agile / Scrum
    environments.

Nice to Have

  • Prior experience with
    B2B SaaS platforms
    serving enterprise clients.
  • Knowledge of
    contact center infrastructure, telephony, or omnichannel communication systems
    .
  • Technical background as a
    developer or solutions architect
    before moving into product management.
  • Exposure to
    security and compliance frameworks (SOC 2, GDPR, ISO 27001)
    .

Company: ATS Services is a leading service provider in the Indian BFSI Industry. We inculcate a work environment that promotes diversity, embraces change and provides leadership opportunities. We provide consulting, services and IT solutions to our customers in the areas of credit & risk, risk analytics, development of scorecards and segmentation models, collections for retail and B2B Customers, Insurance retention and a variety of IT solutions in the areas of credit MIS, business intelligence and business process consulting and automation.

Benefits:

· Salary as per market norms +PF+ Insurance.

· Days working

· Day Shift

· Lo
cation – Faridabad work from office

If you are interested in above position, you can apply

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