Quality & Business Improvement Analyst

This is your chance to be part of a new shared service that brings the best of two councils together to strengthen risk and assurance. Napier City Council and Hawke's Bay Regional Council have joined forces to create a shared Risk and Assurance service – a fresh, collaborative approach that brings together the strengths of both organisations. Help shape a centre of excellence that builds internal expertise, fosters innovation, and delivers real value to our communities. Working across both councils, this new team will lift risk maturity, embed a proactive risk culture, and strengthen strategic decision-making for the future.

As the Quality and Business Improvement Analyst, you'll be at the forefront of improving business processes, strengthening compliance, and enhancing operational efficiency. You'll analyse data, identify risks, and recommend practical solutions that improve performance across teams. From supporting internal audits and ensuring ISO readiness to driving process improvement initiatives, your work will have a direct impact on the organisation's effectiveness, quality standards, and ability to deliver results.

Te Āheinga - The Opportunity

• Analyse business processes, compliance, and performance data across both Napier City Council and Hawke's Bay Regional Council, identifying opportunities to improve efficiency, quality, and risk management.
• Lead and support quality assurance initiatives, internal audits, and ISO readiness, providing guidance and solutions that enhance organisational performance.
• Shape risk, quality, and compliance across two councils, bring fresh perspectives and drive regional impact.
• Deliver clear, actionable reporting and insights to support strategic and operational decision-making.

He kōrero mōhou - About You

• Degree in Business, Public Administration, Quality Management, Compliance, or related field.
• 3–5 years' experience in quality, compliance, or process improvement.
• Strong analytical skills, attention to detail, and problem-solving ability.
• Collaborative, adaptable, and comfortable working across multiple teams or organisations.
• Excellent communicator, able to present insights clearly to diverse stakeholders, helping to gain buy-in and ensure alignment across teams.

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years service
• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is a permanent, full time opportunity working 40 hours per week, Monday-Friday. You'll be based in Napier CBD.

The annual salary package for this role is between $91,455 and $107,594 (including KiwiSaver), depending on your skills and experience.

Applications close on 26 September 2025, but we will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri me Te Kaunihera ā-Rohe o Te Matau-a-Māui – About NCC and HBRC

As an employee of Napier City Council, you'll play a pivotal role in our innovative shared services model with Hawke's Bay Regional Council. This partnership enhances our collective capability, fosters operational efficiency, and strengthens service delivery across both councils. While your primary employment will be with Napier City Council, you'll have the unique opportunity to operate across both Councils, with a dual reporting relationship to Hawke's Bay Regional Council, contributing to a shared resource model for risk management and assurance.

This collaborative framework ensures that our shared services are not just a structural arrangement but a dynamic, integrated partnership that delivers greater value to our communities.

Please visit Napier City Council Careers website to see full job description

Job Description – Quality and Business Improvement Analyst

Department

Corporate & Commercial Services

Locations

Central Post Office

Employment Type

Permanent