Manager (IT) Application Support Pune

7 days ago


Pune, Maharashtra, India Talent Leads Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year


Job Description:

Role & responsibilities

  • To resolve day-to-day production support issues for a number of distributed applications that supports business
  • Change request including of negotiations, definition of scope of deliveries & other commercial terms & conditions, ordering & acceptance of deliveries
  • To ensure that the issues/ service requests are closed within the TAT to the satisfaction of requester
  • To provide business solutions
  • Incident and problem management
  • To update key control systems according to procedure and in a timely manner
  • To create and update \"run book\" documentation for the supported applications as required
  • To participate and perform UAT/SIT
  • To plan and execute DR drills for the business applications
  • To able to prepare, execute and monitor SOPs
  • Vendor liaison & SLA management


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