Noc Engineer

6 days ago

Chennai Hyderabad, India Fint Solutions Full time
  • 5+ years of IT network operations experience.
  • Able to work with minimal supervision and handle multiple concurrent tasks and projects.
  • Documentation Strong support documenting procedures and diagrams supporting Data Centers and NOC.
  • Time Management Ability to prioritize workload and manage outages
  • Escalations – Analyze and troubleshoot alerts to quickly determine course of action
  • Process Improvement – Always look for process improvement within NOC and for IT team.
  • Strong team player – Be proactive to ensure procedures are adhered in the NOC and cross-train to enhance skill set with peers
  • Worked with ITSM ticketing system
  • Advanced knowledge of TCP/IP, routing and switching, firewalls and access points
  • Experience with configuring and managing effective monitoring. Setting up and tuning alerts for efficient monitoring.

Technical skills and Troubleshooting

  • Strong with diagnosing IT alerts, events or issues daily.
  • Solid background working with systems, networking and hardware. e.g. Cisco routers, switches, UCS blades, Pure, Nimble and systems such as Windows, 2016, 2019 server and IOS.
  • Proficient and familiar with Cloud platform and infrastructure. Azure preferred.
  • Familiar with monitoring tools such as Logic Monitor, Splunk.
  • Strong understanding in Splunk products such as logs/events, ITSI and OnCall
  • Familiar supporting Data Center facilities, power redundancy, racking & uncracking equipment up to 50 lbs and cabling (Fiber, Cat5, Twinax cables, etc.) Requires occasional travel.
  • Familiar with enterprise backup systems (eVault, Cohesity, Veeam, or Rubrik)
  • Experience with Virtual Servers such as VMWare and vMotion process

Daily Operations

  • Monitor and respond to alerts and current issues concerning IT operations and services.
  • Respond, track and resolve issues with ticketing system and follow problem management guidelines.
  • Work with vendors for maintenance, testing and repair IT systems and circuit issues.
  • Direct and provide functional direction to Information Technology staff (Support Technicians and Senior Systems Technicians).
  • Recommends, authors, publishes, and maintains Data Center & Network Operation
  • Policy, Procedures, Standards and Guidelines.
  • Familiar with IT Change Management and Problem Management process.

Preferred Qualifications

  • CCNA certification
  • MCSE
  • Bachelor's degree or above
  • Azure Infrastructure

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