Product Specialist

2 days ago

Chandigarh, Chandigarh, India Tata Motors Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Purpose of the Role:Job Responsibilities:
  • Serve as the EV Product Specialist to answer customer queries (both vehicle and charging) at dealerships/ other points of sale. Ensure engagement & Interaction with hot customers
  • Ensure Pipeline management and to ensure efficiency of the enablers like follow up demonstration etc.
  • Ensure 100% follow-up of leads to logical conclusion.
  • Ensure customer experience at dealerships as designed.
  • EV market development & Community building
  • Conduct home visits and product demonstrations to customers.
  • Conduct micro-market activations (Events at offices, malls, apartments, etc.
  • Manage a lead activation desk and generate leads.
  • Optimize utilization of test drive vehicle, if provided.
  • Ensure availability of right number and trained Customer Advisors in dealerships.
  • Train and upskill dealership sales workforce on EVs.
  • Capture customer data and feedback.
  • Escalation or complaints resolution at the outlet
  • Feedback to TSM & RM on the dealership.
  • Responsible (along with Customer Advisors in dealership) for achievement of retail targets.
  • Work with dealer sales executives to drive EV sales in ICE focus dealerships.
Desired Candidate Profile:
  • Engineering Graduates with 0-3 years of experience in Sales; Experience in Automobile, Allied products sales, Industrial products or any other products will be preferred.
  • Strong verbal & written communication with good fluency in English language and local language of respective city.
  • Strong sales experience/ skills, evidenced through track record or references.
  • Prior experience in leading a sales team a plus.
  • Knowledge of Passenger vehicle sales process.
  • Good technical knowledge of Passenger Vehicles products of TML & competition along with product features.
Skills & Competencies:
  • Ability to lead and manage teams and achieve targets; specially a dealer sales force focused on ICE.
  • Strong customer orientation – able to prioritize customer experience and satisfaction.
  • Ability to influence colleagues/ dealer manpower without direct reporting relationship.
  • Able and willing to learn new technologies.
  • Ability to prioritize and manage customer pipeline without losing sales.

Tata Motors

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