Process Excellence Manager

7 days ago


Bhubaneshwar, Odisha, India Annapurna Finance Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities :

  • Design and revise loan documents for MFI & MSME products.
  • Implement RBI-related guidelines (DPD communication, PFF, KFS, etc.) across products.
  • Create and update RBI-compliant SOPs, policies, and operational manuals.
  • Develop new loan-related documents (change request, Credit forms, etc.).
  • Conduct quarterly APR computation and ensure transparent disclosure formats.
  • Design and maintain display documents and update display-related policy revisions.
  • Drive process automation and digital adoption initiatives in collaboration with IT.
  • Monitor and report KPIs on process adherence, quality, and efficiency.
  • Coordinate with business, operations, credit, risk, compliance, and audit teams for smooth rollout of revised processes.
  • Build a culture of continuous improvement through training and change management interventions.

Preferred candidate profile :

  • MBA/PGDM or Graduation; Project Management/Lean Six Sigma certification preferred
  • 2 years + experience in process or operations excellence & quality roles
  • Prior experience in NBFC/MFI/banking domain is highly desirable
  • Strong analytical, documentation, and stakeholder management skills


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