Process Excellence Manager
1 week ago
Role & responsibilities :
- Design and revise loan documents for MFI & MSME products.
- Implement RBI-related guidelines (DPD communication, PFF, KFS, etc.) across products.
- Create and update RBI-compliant SOPs, policies, and operational manuals.
- Develop new loan-related documents (change request, Credit forms, etc.).
- Conduct quarterly APR computation and ensure transparent disclosure formats.
- Design and maintain display documents and update display-related policy revisions.
- Drive process automation and digital adoption initiatives in collaboration with IT.
- Monitor and report KPIs on process adherence, quality, and efficiency.
- Coordinate with business, operations, credit, risk, compliance, and audit teams for smooth rollout of revised processes.
- Build a culture of continuous improvement through training and change management interventions.
Preferred candidate profile :
- MBA/PGDM or Graduation; Project Management/Lean Six Sigma certification preferred
- 2 years + experience in process or operations excellence & quality roles
- Prior experience in NBFC/MFI/banking domain is highly desirable
- Strong analytical, documentation, and stakeholder management skills
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