Ops Leadership Role

2 weeks ago

Kolkata, West Bengal, India Livspace Full time US$ 90,000 - US$ 1,20,000 per year

Job Summary

We are seeking a highly driven and experienced Operations Leader to oversee the end-to-end execution of residential interior projects. This role is critical to ensuring timely delivery, high-quality execution, and superior customer satisfaction across regions. The ideal candidate will come from the home interiors, construction, modular furniture, or related service sectors, with a proven track record in operations, team management, and process excellence.

Key Responsibilities

  1. Lead regional operations and ensure timely, cost-effective, and high-quality delivery of interior projects
  2. Own Customer experience through out the customer journey
  3. Own project handover timelines, vendor coordination, workmanship quality and customer satisfaction metrics
  4. Build and manage teams including senior managers, project managers, site supervisors
  5. Collaborate with design, procurement, and warehouse teams to ensure smooth project execution
  6. Create, monitor, and improve SOPs to drive operational efficiency and scale delivery capacity
  7. Work closely with leadership on process excellence, cost optimization and customer success initiatives

Key Requirements

  1. 8–12 years of experience in operations, preferably in home interiors, real estate, construction, or related sectors
  2. People with experience in leadership role in operations in Startups can also apply
  3. Proven experience in scaling and managing large field teams and vendor networks
  4. Process-driven with strong analytical and problem-solving skills
  5. Hands-on approach with an ability to work in fast-paced, execution-heavy environments
  6. Excellent communication and client-handling abilities

Educational Qualification

  1. Graduate in Engineering / Architecture / Interior Design (preferred)
  2. MBA or relevant management certification is a plus

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