Order Fulfillment Executive

5 days ago

Delhi, Delhi, India The Science Of Good Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description: Order Fulfillment Executive (E-commerce)

Location:
[Insert Location / Remote]

Department:
Operations & Logistics

Reports To:
Operations Manager / Founder

About the Role

We are looking for an experienced
Order Fulfillment Executive
to manage our
end-to-end e-commerce fulfillment process
. The ideal candidate should have strong hands-on experience in handling
Shopify and Amazon orders
, coordinating with logistics partners, and managing payment reconciliations via
Razorpay gateway
.

Key Responsibilities

  • Manage
    end-to-end order fulfillment
    across Shopify, Amazon, and other online sales channels.
  • Process, track, and update orders to ensure
    on-time dispatch and delivery
    .
  • Coordinate with warehouses, vendors, and courier/logistics partners for smooth operations.
  • Handle
    inventory management
    , ensuring stock accuracy and timely replenishment.
  • Monitor and resolve
    order issues
    including returns, cancellations, or delayed shipments.
  • Manage
    payment reconciliation and settlement
    through Razorpay and other gateways.
  • Generate regular reports on order status, fulfillment metrics, and inventory.
  • Ensure compliance with marketplace requirements (Amazon, Shopify) and internal SOPs.

Requirements

  • Bachelor's degree in Business, Commerce, or related field.
  • 2–5 years of experience in e-commerce order fulfillment
    (Shopify & Amazon experience is a must).
  • Good knowledge of
    payment gateways (Razorpay preferred)
    and reconciliation processes.
  • Strong understanding of
    logistics operations
    (courier services, shipping labels, returns).
  • Proficiency in MS Excel/Google Sheets for reporting and tracking.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

What We Offer

  • Opportunity to be part of a growing e-commerce brand.
  • Ownership of the entire order fulfillment function.
  • Competitive salary + performance-based incentives.
  • Dynamic and collaborative team environment.

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