Loyalty Program Coordinator

3 days ago


Pune, Maharashtra, India Global Talent Track Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role & Responsibilities

  • Manage and monitor the loyalty rewards section on the app, ensuring accurate point allocation for activities such as daily logins, quizzes, and course participation.
  • Coordinate reward redemptions and ensure timely delivery of vouchers, coupons, and goodie bags.
  • Collaborate with internal teams (Training, Tech, Marketing) to enhance user engagement and improve program functionality.
  • Build and manage partnerships with vendors for reward tie-ups and merchandise.
  • Track and analyze participation trends to optimize program effectiveness and engagement.
  • Address student queries related to rewards and provide quick resolutions.
  • Plan and execute communication campaigns to promote new rewards, challenges, and engagement activities.
  • Prepare regular reports on performance metrics, engagement, and ROI.

Preferred Candidate Profile

  • Bachelors degree in Business Administration, Marketing, or a related field.
  • 1–3 years of experience in loyalty programs, customer engagement, or rewards management (preferably in EdTech, e-commerce, or marketing).
  • Strong coordination, communication, and stakeholder management skills.
  • Proficiency in Excel / Google Sheets; familiarity with CRM or digital engagement tools is an advantage.
  • Analytical, detail-oriented, and capable of multitasking under minimal supervision.
  • A customer/student-centric professional with a creative approach to problem-solving


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