Loyalty Program Coordinator
3 days ago
Role & Responsibilities
- Manage and monitor the loyalty rewards section on the app, ensuring accurate point allocation for activities such as daily logins, quizzes, and course participation.
- Coordinate reward redemptions and ensure timely delivery of vouchers, coupons, and goodie bags.
- Collaborate with internal teams (Training, Tech, Marketing) to enhance user engagement and improve program functionality.
- Build and manage partnerships with vendors for reward tie-ups and merchandise.
- Track and analyze participation trends to optimize program effectiveness and engagement.
- Address student queries related to rewards and provide quick resolutions.
- Plan and execute communication campaigns to promote new rewards, challenges, and engagement activities.
- Prepare regular reports on performance metrics, engagement, and ROI.
Preferred Candidate Profile
- Bachelors degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in loyalty programs, customer engagement, or rewards management (preferably in EdTech, e-commerce, or marketing).
- Strong coordination, communication, and stakeholder management skills.
- Proficiency in Excel / Google Sheets; familiarity with CRM or digital engagement tools is an advantage.
- Analytical, detail-oriented, and capable of multitasking under minimal supervision.
- A customer/student-centric professional with a creative approach to problem-solving
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