Telecaller Cum Computer Operator
5 days ago
Key responsibilities
- Outbound calling: Initiating calls to potential or existing customers to promote products, services, or offers.
- Lead generation: Following up with prospects and gathering contact information to create a pipeline of potential customers.
- Customer service: Answering incoming calls to provide information, resolve issues, and handle complaints.
- Sales and persuasion: Persuading customers to make purchases, close sales, or schedule appointments.
- Record keeping: Maintaining accurate and up-to-date records of customer interactions, sales, and feedback in a CRM or database.
- Product knowledge: Understanding the features, benefits, and pricing of the products or services being offered to answer questions effectively.
Essential skills and qualifications
- Communication: Excellent verbal communication, active listening, and persuasive speaking skills are crucial for any telecaller role.
- Computer proficiency: Basic knowledge of computer applications and CRM systems is necessary for data entry and call tracking.
- Product knowledge: A thorough understanding of the company's offerings to effectively explain them to customers.
- Problem-solving: The ability to handle customer objections and resolve issues on the spot.
- Time management: The ability to manage time effectively to maximize the number of calls and achieve productivity goals.
- Professionalism: A professional demeanor and a confident, self-determined attitude are vital for success.
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