Lead II

3 days ago

Pune, Maharashtra, India UST Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Role Overview

We are seeking an experienced Dynamics 365 Field Service Business Analyst who can engage with business stakeholders, analyze requirements, and deliver end-to-end solutions for field service operations. The ideal candidate will have hands-on experience in configuring, customizing, and implementing Dynamics 365 Field Service while collaborating with cross-functional teams to drive successful outcomes.

Key Responsibilities

  • Engage with stakeholders to gather and analyze business requirements related to field service operations (work order management, resource scheduling, dispatching, inventory, asset management, customer engagement).
  • Design functional solutions leveraging Dynamics 365 Field Service out-of-the-box features, mobile applications, and customizations when required.

  • Configure and customize Field Service modules including:

  • Scheduling and resource management

  • Customer assets and service tasks
  • Preventive maintenance
  • IoT integrations
  • Mobile capabilities
  • Collaborate with technical teams to define and oversee integrations with ERP systems, CRM, IoT platforms, or third-party applications.
  • Create functional documentation (solution design documents, configuration workbooks, user stories).
  • Support data migration and mapping activities for customer assets, service history, and inventory.
  • Conduct system testing and support User Acceptance Testing (UAT).
  • Deliver end-user and administrator training for field technicians, dispatchers, and back-office staff.
  • Provide go-live and post-go-live support to ensure smooth adoption and issue resolution.
  • Advise clients on best practices, new features, and roadmap planning to maximize ROI from Field Service investments.
  • Stay current with Microsoft Field Service releases, new functionalities, and industry trends.

Must-to-Have Skills

  • Proven experience implementing Dynamics 365 Field Service solutions.
  • Strong functional knowledge of field service processes (work orders, scheduling, dispatching, asset management, preventive maintenance).
  • Hands-on configuration and customization of Field Service modules.
  • Experience in writing functional documentation and user stories.
  • Exposure to data migration activities related to service management.
  • Strong stakeholder engagement and business analysis skills.
  • Experience with end-user training, UAT support, and post-go-live stabilization.
  • Excellent communication and problem-solving skills.

Good-to-Have Skills

  • Experience with IoT integrations in Field Service scenarios.
  • Knowledge of Power Platform (Power Automate, Power Apps, Power BI).
  • Exposure to ERP system integrations (Finance & Operations, SAP, or others).
  • Understanding of Azure services (IoT Hub, Service Bus, Logic Apps).
  • Familiarity with industry-specific field service requirements (manufacturing, utilities, telecom, healthcare, etc.).
  • Microsoft Certifications in Dynamics 365 Field Service or related modules.
  • Awareness of emerging trends in field service automation (AI, predictive maintenance, AR/VR for technicians).

Required Skills

D365 Field Service Solutions,Business Requirements,Functional Solutioning

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