Assistant Manager

2 weeks ago

Gurgaon, Haryana, India BSR & Co Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

•Work timings

The working hours in the role follow the US time zone – specifically, from 6.30 pm IST to 3.30 AM IST.

Type of Experience : Progressive experience in one or more of the following: sourcing advisory, service provider management, vendor management, large scale transformations or program management. Experience facilitating location assessment, process scoping and organization design workshops as well as managing transition of processes to global delivery centers.

Responsibilities

Relationship/Account Management


·Collaborate with business teams to identify and scope processes that can be supported from global delivery centers; and develop recommendations for location strategy after considering requirements and delivery center capabilities

·Manage the end-to-end transition of scope going to global delivery centers including hiring resources, enabling technology, contracting, onboarding & training, transition & go-live. Also, support hyper-care and stabilization activities post go-live, to ensure transition objectives are met. Assist with developing status reports and management updates as necessary

·Partner with IT, Security, Legal, Risk Management to ensure services are delivered in compliance with government regulations (HIPPA), client contractual provisions and Firm policies, e.g., privacy, data management. Support the analysis of complex contractual, regulatory, and licensing issues related to third-party relationships.

·Implement governance and vendor management processes to monitor service delivery outcomes

·Assist with developing status reports and management updates as necessary

·Understand and appreciate diverse cultures and managerial norms of service providers, and create awareness of best practices to improve service delivery outcomes

Qualifications

Educational qualifications



•Bachelor's degree from an accredited college/university. PMP or similar project management certification preferred.

Work experience



•Minimum 8 years of experience across different facets Transition Lifecycle – Solution Validation, Technology & Workspace Enablement, Knowledge Transfer Planning, Stabilization

•Proficient in applicable frameworks and methodologies including Shared Services & Outsourcing, Global Location Assessment, Outsourcing Management Lifecycle

•Demonstrated experience working in a global multi-vendor environment and track record of collaboration skills and project management

•Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority.

•Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously.

•Big 4 experience and familiarity with member firm/affiliate/captive operations is a plus Strong proficiency in Microsoft Office applications (MS Excel, Word, PowerPoint, OneNote, Project, Visio) with a general understanding of data analysis techniques.

•Ability to collaborate and work with stakeholders across levels and teams.

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