IT Home Agent Support Specialist

7 days ago

Malad, India Teleperformance (TP) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are looking for a skilled IT Support Specialist to join our team in Bengaluru. The ideal candidate will have 1-4 years of experience providing technical support and troubleshooting hardware and software issues.

Roles and Responsibility

  • Responds to and diagnoses problems through user discussions, including troubleshooting, fault rectification, and problem escalation.
  • Provides effective and timely resolution of users' problems, queries, or complaints.
  • Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
  • Manages and oversees the implementation of short-term activities within the team.
  • Executes specialized projects and activities according to set principles.
  • Supervises work of less experienced professionals, providing professional expertise and taking responsibility for the end-product.

Job Requirements

  • Comprehensive knowledge of specific discipline or broader area is required.
  • Ability to generate and initiate own workload without instructions or guidelines.
  • Professional responsibilities focusing on excellence are expected.
  • Typically manages a team of Individual Contributor co-workers.
  • Operational nature of decisions within a defined scope.
  • Strong understanding of CRM/IT Enabled Services/BPO industry trends and technologies.

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