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Customer Care Associate
2 weeks ago
Job Title: Customer Care Associate (CCA)
Position Overview:
The Customer Care Associate is responsible for delivering excellent customer service, driving sales, and ensuring a pleasant shopping experience for all customers. This role involves assisting customers in product selection, maintaining store standards, and achieving sales targets while adhering to company policies.
Key Responsibilities:
Customer Service
Greet and assist customers in a friendly and professional manner.
Understand customer needs and recommend appropriate products.
Handle customer queries, complaints, and returns as per policy.
Store Operations
Ensure proper display and replenishment of products.
Maintain cleanliness and organization of the assigned section.
Assist in stock management, including receiving and tagging merchandise.
Teamwork
Work collaboratively with colleagues to meet store objectives.
Follow instructions from supervisors and support team activities.
Key Skills & Competencies:
Excellent communication and interpersonal skills.
Strong customer focus and service orientation.
Basic sales skills and product knowledge.
Ability to work in a fast-paced retail environment.
Flexibility to work in shifts, weekends, and public holidays.
Qualifications & Experience:
Minimum 12th Pass; Graduate preferred.
01 year of experience in retail or customer service (freshers welcome).
Basic computer and POS knowledge.
Work Environment & Benefits:
Attractive incentives based on performance.
Opportunities for career growth within the organization.
Staff discounts on store products.
Training and development programs.
