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    Your New Role : The Senior Project Management will play a critical role in the Enterprise Service Management (ESM) office, responsible for leading the planning, execution, and successful delivery of complex service management projects and programs. Based in Hyderabad, this role oversees cross-functional project teams to ensure initiatives are delivered on...

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Senior, Project Management

2 weeks ago

Hyderabad, Telangana, India Warner Bros. Discovery Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

The Senior Project Management will play a critical role in the Enterprise Service Management (ESM) office, responsible for leading the planning, execution, and successful delivery of complex service management projects and programs. Based in Hyderabad, this role oversees cross-functional project teams to ensure initiatives are delivered on time, within budget, and in alignment with stakeholder expectations and enterprise objectives.

Reporting directly to ESM leadership, the Senior, Project Management will collaborate with product management, platform architecture, capability owners, and third-party vendors to scope, structure, and implement service transformation initiatives. The role requires strong expertise in service portfolio management, project road mapping, and service management best practices. A successful candidate will bring a disciplined project management approach, excellent communication and coordination skills, and the ability to manage complexity in a global enterprise environment.

Your Role Accountabilities:

PROJECT PLANNING & DELIVERY

  • Lead the planning and execution of complex service management projects across multiple teams and stakeholder groups.

  • Define detailed project roadmaps, timelines, workstreams, and deliverables aligned to enterprise priorities.

  • Manage scope, resources, risks, and dependencies to ensure project milestones are met and value is realized.

  • Apply project management best practices and tools to track and report progress, proactively identifying and mitigating risks.

STAKEHOLDER MANAGEMENT & COLLABORATION

  • Serve as the primary point of contact for business and technical stakeholders throughout the project lifecycle.

  • Facilitate workshops, working sessions, and steering committee meetings to gather requirements and drive alignment.

  • Ensure effective communication, coordination, and transparency across all impacted business units and technology partners.

  • Manage expectations and drive accountability across cross-functional teams and third-party contributors.

SERVICE MANAGEMENT INTEGRATION

  • Collaborate with Capability Owners and Service Architects to design and integrate new or revised service management processes.

  • Ensure project outputs align with ESM standards and enhance operational capabilities.

  • Support the operationalization and adoption of service improvements across the service lifecycle (strategy to operations).

PORTFOLIO & GOVERNANCE ALIGNMENT

  • Ensure projects align with the broader service portfolio roadmap and support enterprise goals.

  • Maintain governance through regular status reporting, issue escalation, and documentation of key decisions.

  • Monitor and report on program/project KPIs and success criteria to ESM leadership.

CONTINUOUS IMPROVEMENT & ENABLEMENT

  • Promote a culture of continuous improvement by conducting project retrospectives and capturing lessons learned.

  • Contribute to standardization of project delivery methodologies and tools within the ESM office.

  • Mentor junior project managers or analysts to build delivery excellence across the team

Qualifications & Experiences:

  • 5+ years of experience managing complex IT or service management projects, with at least 3 years in a senior or lead role.

  • Proven experience leading enterprise-scale service management initiatives from scoping through implementation.

  • Strong understanding of ITSM frameworks such as ITIL, and experience integrating service delivery and process design with platform solutions (e.g., ServiceNow).

  • Excellent skills in stakeholder management, communication, risk management, and decision-making under pressure.

  • Experience working in a global matrixed organization with diverse business and technology teams.

  • Bachelor's degree in Information Technology, Business Administration, or a related field (PMP or Prince2 certification preferred).

Not Required but Preferred Experience:

  • ITIL v4 Foundation or higher-level certifications (e.g., Managing Professional or Strategic Leader).

  • Experience with enterprise service management platforms like ServiceNow, BMC Remedy, or Cherwell.

  • Familiarity with Agile, SAFe, or hybrid delivery models.

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.