ServiceNow Discovery Engineer, Senior Associate, Technology Operations

1 week ago

Hyderabad, Telangana, India MassMutual Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Who We Are – MassMutual India

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we're stronger.

Job Description

  • ITSM & ITOM modules and respective integrations
  • ServiceNow platform management and coordination
  • Operational experience with ITSM tools
  • Configuring, managing, and optimizing the ServiceNow Discovery module to automatically identify, track, and map IT assets across an organization's network
  • Manages ServiceNow Discovery and ServiceNow Service Mapping.
  • Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
  • Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
  • Establishes and maintains discovery schedules.
  • Monitors discovery and service mapping results, reconciling and addressing any anomalies.
  • Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
  • Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
  • Participates in platform upgrade planning, testing, and validation.
  • May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
  • Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.

Why Join Us?

We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and India's Best Workplaces in BFSI Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today

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