AVP - Operations trainer

7 days ago

DLF CYBERCITY B, India Citi Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Role Summary

The Assistant Vice President – Trainer will be responsible for designing, developing, and delivering comprehensive training programs to support the operational excellence of the Collections Operations function within Investment Banking Operations. The role will ensure that employees are equipped with the necessary product, process, and compliance knowledge to perform effectively in a highly regulated environment.

Key Responsibilities
  • Develop and deliver structured training programs covering onboarding, process knowledge, regulatory compliance, and systems training for Collections Operations.
  • Design and maintain training curricula, materials, and documentation in alignment with business and regulatory requirements.
  • Partner with business leaders, subject matter experts, and HR to identify training needs and implement effective learning solutions.
  • Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics; recommend enhancements as needed.
  • Ensure adherence to internal policies, risk management frameworks, and external regulatory requirements in all training content.
  • Provide continuous learning opportunities, refresher sessions, and targeted coaching to support employee development.
  • Contribute to building a sustainable training framework and knowledge repository for ongoing capability enhancement across the function.
  • Mentor and guide junior training professionals, fostering a culture of continuous learning and knowledge sharing.
  • Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
  • Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
Qualifications
  • Graduate/Post-Graduate degree in Business, Finance, or a related discipline.
  • 10–12 years of professional experience in Investment Banking Operations, with at least 4–5 years in training, learning, or development roles.
  • Strong domain knowledge of Collections Operations and related processes within Investment Banking Operations.
  • Demonstrated experience in training design, content development, and delivery for large and diverse teams.
  • Excellent verbal and written communication, facilitation, and presentation skills.
  • Strong stakeholder management abilities with experience engaging senior business leaders.
  • Analytical mindset with the ability to assess training impact and effectiveness through measurable outcomes.
Key Competencies
  • Strong product and process knowledge in Investment Banking Operations.
  • Proven ability to design scalable and compliant training solutions.
  • Ability to work effectively across functions and geographies.
  • High attention to detail and commitment to operational excellence.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

  • Operational Risk Senior Specialist, AVP

    2 days ago

    Mumbai Nirlon Know. Pk B-B, India Deutsche Bank Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Job Description:In Scope of Position based Promotions (INTERNAL only)Job Title: Operational Risk Senior Specialist, AVPLocation: Mumbai, IndiaRole DescriptionThe purpose of the Operational Risk Management (ORM) function is to ensure that the bank's Operational Risk (OR) exposure is adequately managed in-line with the group wide risk appetite and ORM...

  • Trading Enabler, AVP

    3 days ago

    Mumbai Nirlon Know. Pk B-B, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Job Title: Trading Enabler, AVPLocation: Mumbai, IndiaRole DescriptionDeutsche Bank (DB) is committed to being one of the best financial services providers in the world. An aspirational employer with the platform to raise careers to the next level, we foster a diverse, inclusive environment that encourages new ideas.Deutsche India Pvt Ltd...

  • AVP Financial Control

    2 days ago

    DLF IT Park, Chennai, India Barclays Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job DescriptionPurpose of the roleTo manage the financial operations of the organisation, ensuring the accuracy, integrity, and reliability of financial reporting. AccountabilitiesManagement of the preparation and presentation of accurate and timely financial statements, and other accounting records in accordance with the relevant accounting standards,...

  • AVP Reporting COE

    2 days ago

    Gurugram, TEC DLF Downtown, India Barclays Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionPurpose of the roleTo provide financial expertise and support to specific business units or departments within the organisation, and act as a liaison between the finance function and various business units, helping to bridge the gap between financial data and business decisions.  AccountabilitiesDevelopment and implementation of business...

  • Sales Coverage Support Analyst, AVP

    1 week ago

    Mumbai Nirlon Know. Pk B-B, India Deutsche Bank Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description:Job Title: Sales Coverage Support AnalystLocation: Mumbai, IndiaCorporate Title: AVPRole DescriptionDIPL is looking to hire a qualified professional with business-based academic backgrounds to join the global Project Finance team within Corporate Bank. We are looking to recruit a person in the team to play an important role in actively...

  • avp

    7 days ago

    DLF IT Park, Chennai, India Barclays Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionPurpose of the roleTo provide financial expertise and support to specific business units or departments within the organisation, and act as a liaison between the finance function and various business units, helping to bridge the gap between financial data and business decisions.  AccountabilitiesDevelopment and implementation of business...

  • avp

    2 days ago

    DLF IT Park, Chennai, India 1203 Barclays Global Serv. Cent Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description Purpose of the role To identify, assess and mitigate prudential regulatory reporting risks, provide oversight on regulatory reporting, and maintenance of open communication with regulators to ensure that the bank's activities and operations comply with all applicable laws, regulations, and internal control policies. ...

  • AVP - Finance SME Capability - Loan IQ

    1 week ago

    DLF IT Park, Chennai, India Barclays Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionPurpose of the roleTo develop business capabilities for Finance through key stages of functional design, data, end-to-end-process and controls, delivery, and functional testing. AccountabilitiesFunctional Design: leveraging best practice concepts, and in collaboration with Line SMEs, support options analysis and recommendations as part of...

  • AVP - Finance SME Capability - Loan IQ

    2 days ago

    DLF IT Park, Chennai, India 1203 Barclays Global Serv. Cent Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Description Purpose of the role To develop business capabilities for Finance through key stages of functional design, data, end-to-end-process and controls, delivery, and functional testing. AccountabilitiesFunctional Design: leveraging best practice concepts, and in collaboration with Line SMEs, support options analysis and recommendations as part...

  • Control and Governance Analyst, AVP

    7 days ago

    Mumbai Nirlon Know. Pk B, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:In Scope of Position based Promotions (INTERNAL only)Job Title: Control and Governance AnalystCorporate Title: Assistant Vice PresidentLocation: Mumbai, IndiaRole DescriptionInfrastructure Finance is currently hiring for an AVP role in the CFO Infrastructure Control and Governance team.You will be joining a new high-profile team whose focus...