Corporate Trainer

5 days ago

B B D Bagh Kolkata West Bengal, India ANANT FINSERV Full time ₹ 15,00,000 - ₹ 18,00,000 per year

About Us

We are a leading financial services firm with over 20 years of experience in wealth management and investment advisory. With a strong focus on client relationships and operational excellence, we are now looking to strengthen our training infrastructure to upskill our sales and back-office teams.

Role: Corporate Trainer – Financial Services & Process Training

Responsibilities:

  • Design and deliver structured training programs for staff covering:
  • Financial products (equity, mutual funds, PMS, AIF, fixed income, insurance, etc.).
  • Sales communication, objection handling, and client engagement techniques.
  • Back-office processes, compliance requirements, and operational workflows.
  • Conduct induction programs for new hires and refresher sessions for existing staff.
  • Build training modules (presentations, scripts, checklists, mock call scenarios).
  • Coach staff on call quality, client interaction etiquette, and cross-selling opportunities.
  • Monitor and assess staff performance post-training and recommend improvement areas.
  • Collaborate with product managers and compliance teams to keep training updated.

Desired Background:

  • Prior experience as a Trainer/Team Leader/Quality Coach in a BPO/Call Center environment.
  • Strong understanding of client communication, telesales, and back-office operations.
  • Excellent presentation and interpersonal skills with the ability to simplify complex concepts.
  • Prior knowledge of the financial sector is preferred but not necessary – strong learning agility is essential.

Key Skills:

  • Communication & Voice Training
  • Sales & Objection Handling Techniques
  • Back-office Process Training (KYC, compliance, operations, MIS)
  • Module Creation & Documentation
  • Performance Coaching

What We Offer:

  • Opportunity to work with a reputed financial brand.
  • Competitive remuneration.
  • A role that combines training, mentoring, and process improvement.

Apply now if you are passionate about upskilling teams and creating impact through structured training

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • Have you worked as a trainer, team leader, or quality coach in a BPO/call center? (Yes/No – please specify experience).
  • Have you conducted roleplays or designed training modules in the past?

  • Do you have experience training staff on voice, process, or product knowledge?

  • Are you comfortable learning financial products and training others on the same?

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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