Technical Associate

2 days ago

Ahmedabad, Gujarat, India Spectra Technovision Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Role

Salary

Salary should not be a constrain for a good resource

Industry

Office Equipment / Automation / IT Software & Software

Services / Electronic / Security and Surveillance

Functional Area Customer success care+

Role Technical Associate

Employment Type – Permanent Job, Full Time

Work location – Ahmedabad (Candidates from/working in Gujarat only)

Working days & Shift – 5 Days Working Week & Regular Day shift (complete work from office)

  • Role would require day in day out client interactions over telephonic calls and remote session over any desk or any other remote tool.
  • End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
  • Train the users functionally and technically on our various softwares aspects.
  • Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the companys product, replying to inbound queries.
  • Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
  • Escalate unresolved queries to respective departments for accurate redressal.
  • Knowledge on ticket management system.

Required Skills

  • Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
  • 0 to 1 Years experience in Software - Customer Success / Support Domain.
  • Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.
  • Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.
  • Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
  • Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
  • Good listening and problem-solving skills
  • Customer service and a customer centric attitude
  • Schooling from English Medium is preferred.

Desired Personality traits

  • Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
  • Technically &Logically Strong
  • Strong analytic, problem solving & Interpersonal Skills
  • Strong work ethics and sense of commitment
  • Ability to balance multiple priorities

Key Result Areas

  • Customer Satisfaction of assigned clients
  • Problem & query analysis, understanding & Solving

Key Performance Indicators

  • Prompt, responsive, responsible, and friendly approach to client situations
  • Zero customer complaints
  • Client Feedback

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