Customer Relationship Executive

2 days ago

Erode, Tamil Nadu, India VR Suzuki Full time

The Customer Relationship Executive is responsible for maintaining positive relationships with customers, ensuring high levels of customer satisfaction, handling follow-ups, and supporting sales and service operations through effective communication and coordination.

Key Responsibilities.

  • Greet customers and understand their requirements politely and professionally
  • Handle customer enquiries (walk-in, phone calls, WhatsApp, emails)
  • Follow up with sales leads, test rides, bookings, deliveries, and pending documents
  • Coordinate with Sales Executives and Service Advisors for smooth customer handling
  • Collect and record customer feedback after vehicle delivery and service
  • Handle customer complaints and ensure timely resolution
  • Update customer details accurately in DMS/CRM systems
  • Remind customers about service due dates, insurance renewal, and extended warranty
  • Support customer retention activities and loyalty programs
  • Ensure proper documentation and customer records are maintained

Skills & Requirements

  • Graduate / Diploma (any discipline)
  • 1–3 years of experience in automobile showroom or service Centre preferred
  • Good communication skills in Tamil & basic English
  • Customer-friendly attitude and problem-solving skills
  • Knowledge of two-wheeler products and service processes is an advantage
  • Basic computer knowledge (MS Excel, DMS/CRM systems)

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Provident Fund

Work Location: In person

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