Walk-in | Tcs Chennai Hiring For Team Manager

22 hours ago

Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Walk-in | TCS Chennai Hiring for Team Manager - Tech Support

INTERVIEW DETAILS:

Interview date: 15th November,2025, Saturday

Interview time: 10 AM to 12 PM

Venue :Tata Consultancy Services Ltd, Magnum, Chennai One IT SEZ- Phase 2, Thoraipakkam,

Chennai

Training Lead

Experience: 8-12 years

Location: Chennai

Responsibilities

Case Management:

- Monitor daily case progress to ensure timely updates and address any issues.

- Ensure compliance with service level objectives across all active cases handled by the team.

- Serve as a point of escalation for complex or sensitive cases, providing guidance and support to team members to reach resolution.

- Facilitate cross-functional collaboration to resolve cases that require input or action from other teams.

Performance Management:

- Establish clear performance expectations and individual goals for team members that align with overall operational objectives.

- Provide regular and constructive feedback to team members on their performance, highlighting strengths and areas for development.

- Implement performance improvement plans for team members who are not meeting expectations, providing the necessary support and resources.

- Analyze key performance indicators beyond customer satisfaction and escalations to gain a holistic view of team performance.

Governance:

- Ensure adherence to all relevant policies, procedures, and regulatory requirements within the operations team.

- Participate in strategic planning initiatives to contribute operational insights and support the achievement of broader organizational goals.

- Foster a culture of continuous improvement within the team, encouraging feedback and the proactive identification of opportunities for process enhancement.

- Manage team resources effectively, including workload distribution and ensuring adequate staffing levels to meet operational demands.

Skills & competencies

- Ability to track, analyze, and interpret performance data (including customer satisfaction and case progress) to identify trends and areas for improvement.

- Ability to identify, analyze, and effectively address operational issues.

- Ability to interpret data and generate reports to communicate performance and identify improvement opportunities.

- Leadership & Team Management: Ability to motivate, guide, and develop a team of case management professionals.

- Coaching & Development: Skill in providing constructive feedback, identifying learning opportunities, and coaching team members for performance improvement.

- Stakeholder Management: Ability to build and maintain effective working relationships with relevant stakeholders.

- Customer Focus: Commitment to understanding and addressing customer needs and ensuring high levels of customer satisfaction.

- Results Orientation: Focus on achieving targets, meeting SLOs, and driving performance improvements.

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

Step 1: Visit
•

Step2: Click to login
•

Step 3: Click New user

(Register with us)
•

Step 4: Select "BPO" in areas of interest and complete the registration.

(Fill the details)
•

Step 5: Once completed, your TCS no. will be generated which start

s from EP2024XXXX.

  • Step 6: You will receive the EP number on your personal e-mail ID.

*It is mandatory to write EP Number & "Marcellinius"

as reference on CV.

  • Walk-in TCS Kolkata Hiring for Technical Support Representative

    6 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Walk-in | TCS Kolkata Hiring for Technical Support RepresentativeINTERVIEW DETAILS:Interview date: 15th November,2025, SaturdayInterview time: 10 AM to 12 PMVenue:Tata Consultancy Services Ltd, Chennai, Module-4, 3rd Floor South Block, Chennai One It Sez Phase-2, 200 Feet Radial Rd, inner, ring road, MCN Nagar Extension, Pallavaram, Thoraipakkam, Tamil Nadu...

  • Walk In TCS Kolkata Hiring for Work Force Management

    6 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services (TCS) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Walk-in | TCS Kolkata Hiring for Work Force ManagementINTERVIEW DETAILS:Interview date: 15th November,2025, SaturdayInterview time: 10 AM to 12 PMVenue:Tata Consultancy Services Ltd, Chennai, Module-4, 3rd Floor South Block, Chennai One It Sez Phase-2, 200 Feet Radial Rd, inner, ring road, MCN Nagar Extension, Pallavaram, Thoraipakkam, Tamil Nadu 600097Role:...

  • Walk-in TCS Kolkata Hiring for Subject Matter Expert

    6 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services (TCS) Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Walk-in | TCS Kolkata Hiring for Subject Matter ExpertINTERVIEW DETAILS:Interview date: 15th November,2025, SaturdayInterview time: 10 AM to 12 PMVenue:Tata Consultancy Services Ltd, Chennai, Module-4, 3rd Floor South Block, Chennai One It Sez Phase-2, 200 Feet Radial Rd, inner, ring road, MCN Nagar Extension, Pallavaram, Thoraipakkam, Tamil Nadu 600097Role:...

  • Walk-in | Tcs Chennai Hiring For Work Force Manager

    16 hours ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Walk-in | TCS Chennai Hiring for Work Force ManagerINTERVIEW DETAILS: Interview date: 15th November,2025, Saturday Interview time: 10 AM to 12 PMVenue :Tata Consultancy Services Ltd, Magnum, Chennai One IT SEZ- Phase 2, Thoraipakkam, Chennai Training Lead Experience: 8-12 yearsLocation: ChennaiResponsibilities :-Develop and manage short- and long-term...

  • Walk-in | Tcs Chennai Hiring For SME

    21 hours ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Walk-in | TCS Chennai Hiring for Subject Matter Expert- Google Workspace ProductsINTERVIEW DETAILS: Interview date: 15th November,2025, Saturday Interview time: 10 AM to 12 PMVenue :Tata Consultancy Services Ltd, Magnum, Chennai One IT SEZ- Phase 2, Thoraipakkam, Chennai Training Lead Experience: 3-6 yearsLocation: ChennaiResponsibilities :SME will provide...

  • Walk-in Tcs Chennai Hiring For Technical Support Representative-Voice

    21 hours ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Walk-in | TCS Chennai Hiring for Technical Support Representative - VoiceINTERVIEW DETAILS:Interview date: 15th November,2025, SaturdayInterview time: 10 AM to 12 PMVenue :Tata Consultancy Services Ltd, Magnum, Chennai One IT SEZ- Phase 2, Thoraipakkam, Chennai Training LeadExperience: 1-6 yearsLocation: ChennaiJob DescriptionTSR -Technical Support...

  • Mega Walk-In Drive Tcs Chennai is Hiring Senior Team Member

    3 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Mega Walk-In Drive TCS Chennai is Hiring for Senior Team Member / SME Talent AcquisitionJob Title: Senior Team Member / SME Talent AcquisitionDate : November 15th 2025Timings : 10:00 AM – 12:30 PMVenue : 200 Feet Radial Rd, MCN Nagar Extension, Thoraipakkam, Tamil Nadu 600097, IndiaShift: Should be comfortable with Night Shift & 24x7 Rotational Support....

  • Tcs Chennai Hiring For GL Accounting Process

    1 week ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    TCS Chennai Hiring for GL Accounting ProcessJob Summary:Role: Senior Associate General LedgerSkill: Record To Report (General Ledger)Desired Exp: [5 years to 10 years]Work Location: [TCS Chennai One]Shift: 6.30 AM to 4.30 PMEducation / Qualifications:Full time regular education Commerce and Finance graduates and/or post graduates [BCOM or MBA Finance] with 5...

  • Mega WalkIn Drive Tcs Chennai is Hiring Senior TM/SME-WFA Processor

    3 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Mega Walk-In Drive TCS Chennai is Hiring for Senior Team Member/SME-WFA ProcessorJob Title: Senior Team Member / SME - WFA ProcessorDate : November 15th 2025Timings : 10:00 AM 12:30 PMVenue : 200 Feet Radial Rd, MCN Nagar Extension, Thoraipakkam, Tamil Nadu 600097, IndiaShift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office...

  • Tcs Hiring AS4OO on 15th Nov in Chennai

    5 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Greetings from TCSWalkin Details:Job Title: AS400Venue: TATA Consultancy Service SNR Office Kumaran Nagar, 415/21-24, TNHB Main Rd, Chennai, Tamil Nadu 600119Date: 15th Nov 25Time: 9am-1pmExperience Range: 4-14 yrsJob description:TCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore...