Data Operator|Domestic

13 hours ago


Navi Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Quality Team Lead with 2-5 years of experience to join our team in the BPO/Call Centre industry. The ideal candidate will have a strong background in quality assurance and leadership, with excellent communication and problem-solving skills.

Roles and Responsibility

  • Lead and manage a team of quality professionals to ensure high-quality service delivery.
  • Develop and implement effective quality control processes and procedures.
  • Conduct regular audits and reviews to identify areas for improvement.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Analyze data and metrics to measure performance and identify trends.
  • Provide training and coaching to team members to enhance their skills and knowledge.

Job Requirements

  • Minimum 4 years of experience in quality assurance or a related field.
  • Strong knowledge of quality management principles and practices.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and reporting skills.
  • Experience working in a BPO/Call Centre environment is preferred.

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