Business Operations Executive and CRM Specialist

20 hours ago

Mumbai, Maharashtra, India Techroles Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Hiring: Business Operations Executive & CRM Specialist

Location:
Mumbai – Andheri East

Job Type:
Full-Time

Experience:
1-3 years

About the Role

We are looking for a dynamic, detail-oriented professional who can manage
both Business Operations and CRM functions
. This hybrid role requires strong coordination skills, data accuracy, CRM expertise, and the ability to streamline processes across departments. The ideal candidate will be organized, analytical, and proactive in improving customer experience and operational efficiency.

Key Responsibilities
1. Business Operations

  • Support day-to-day business activities and ensure smooth workflow across departments.
  • Develop, implement, and maintain operational SOPs for efficiency.
  • Coordinate with internal teams to track progress, monitor workflows, and resolve operational issues.
  • Assist with procurement, vendor coordination, and administrative tasks.
  • Maintain documentation, tracking sheets, and operational databases.

2. CRM Management

  • Manage and maintain the CRM system ensuring data accuracy and compliance.
  • Optimize CRM processes and implement automation to improve customer lifecycle management.
  • Create custom dashboards, reports, and analytics to support sales and marketing teams.
  • Conduct CRM training and serve as the primary support resource for CRM-related queries.

3. Reporting & Analytics

  • Prepare weekly/monthly reports on operations performance, customer engagement, pipeline, and KPIs.
  • Analyze customer data to identify trends, gaps, opportunities, and actionable insights.
  • Present data-driven recommendations to management and cross-functional teams.

4. Cross-Functional Collaboration

  • Coordinate between Sales, Marketing, Customer Support, Finance, and Operations teams.
  • Ensure accurate information flow and timely follow-ups on action items.
  • Support internal teams with CRM usage and operational process improvements.

5. Customer & Stakeholder Management

  • Update and manage customer records, communication logs, and follow-ups.
  • Ensure quick resolution of CRM or operational concerns raised by internal teams.
  • Contribute to improved customer experience through structured process execution.

Qualifications & Skills

  • Bachelor's degree in Business, Commerce, Marketing, IT, or related field.
  • 1-3 years of experience in Business Operations, CRM Systems, or related roles.
  • Proficiency in CRM tools (Zoho, Salesforce, HubSpot, or similar).
  • Strong analytical and reporting skills; proficiency in Excel/Google Sheets.
  • Excellent communication and coordination abilities.
  • High attention to detail, problem-solving mindset, and ability to multitask.

How to Apply

Send your resume to
[]

HiringNow #WeAreHiring #BusinessOperations #OperationsExecutive #CRMSpecialist #CRMJobs #CustomerExperience #CustomerSuccessJobs #SalesOperations #OperationsManagement #MumbaiJobs #AndheriJobs #AndheriEast #JobsInMumbai #JobOpening #JobOpportunity #CareerOpportunity #LinkedInJobs #ApplyNow #JoinOurTeam #HiringAlert #JobSearch #DataDriven

  • Operational Specialist

    3 days ago

    Mumbai, Maharashtra, India BFRET by BSS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role based in Mumbai for an Operational Specialist. The Operational Specialist will be responsible for overseeing and streamlining operational processes, managing projects, contributing to sales operations, and ensuring efficiency in daily business functions. The role involves collaborating with multiple teams to...

  • CRM Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Transworld Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: CRM Executive / Lead Management SpecialistExperience Required:Strong US Accent is a mustPrior experience in US Voice ProcessCandidates from KPO / BPO backgrounds preferredWork Timings:6:30 PM to 3:00 AM ISTNote: No travel/transport facility providedKey Responsibilities:Manage and update customer database in the CRM systemTrack, assign, and follow...

  • Business Operations Specialist

    17 hours ago

    Mumbai, Maharashtra, India Institutional Shareholder Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Let's be #BrilliantTogetherISS STOXX is actively hiring a Business Operations Specialist to join our ICS (ISS Corporate) Team in Mumbai office (Goregaon East).Overview:The Business Operations Specialist will play an integral role in the maintenance of strong relationships across the ICS suite of offerings by supporting internal operations, including client...

  • Sales And Marketing Intern

    2 weeks ago

    Mumbai, Maharashtra, India CRM-VEDA Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionCRM-VEDA is an innovative Customer Relationship Management (CRM) platform powered by AI, initially revolutionizing the fitness industry by helping gyms and studios optimize operations and enhance member engagement. Designed to serve multiple industries, the platform offers customizable modules tailored to diverse business needs such as...

  • Business Head

    20 hours ago

    Mumbai, Maharashtra, India THE EXECUTIVE Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    We Are Hiring: Business Head – Cosmetic Industry Location: MumbaiWe are looking for a Business Head to lead and drive our Cosmetic Division. The ideal candidate will be a strategic thinker with strong business acumen and proven expertise in managing operations, sales, marketing, and brand growth within the beauty or personal care industry.Key...

  • Business Developers

    2 weeks ago

    Mumbai, Maharashtra, India Dquip CRM Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Business Developer & Marketing Associate/Executive/Manager at our organization, you will be part of a 3-dimensional profile that involves three core competencies. We are looking for freshers residing in Mumbai and Thane to join our dynamic team. Your responsibilities will include: - Strategizing marketing efforts - Identifying and segregating potential...

  • Back Office Executive For CRM Operations

    2 weeks ago

    Mumbai, Maharashtra, India Intivion Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are seeking a detail-oriented and proactive Back Office Executive to manage and support CRM (Customer Relationship Management) operations. The ideal candidate will handle data entry, ensure database accuracy, generate reports, and provide backend support to the sales and customer service teams. This role is crucial in maintaining the efficiency and...

  • CRM Business Analyst

    2 weeks ago

    Mumbai, Maharashtra, India Hdfc Sales Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesManaging and maintaining the CRM system, including user access, permissions, and data integrity.Providing technical support to end-users, troubleshooting issues, and resolving bugs.Updating the CRM & Business system with new features, customizations, and integrations.Ensuring the accuracy and consistency of customer data within the CRM...

  • CRM Executive

    3 days ago

    Mumbai, Maharashtra, India MAK Kotwal Realty Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Key Responsibilities:Maintain and update Zoho CRM or similar CRM systemsAssign leads, track sales pipeline, and support CRM automation workflowsAssist with campaign execution (Email, SMS, WhatsApp) and ensure proper tagging & follow-upCoordinate with the marketing team for CRM-related support in campaigns and reportingGenerate, format, and share...

  • Onboarding and Operations Specialist

    1 week ago

    Mumbai, Maharashtra, India Kepsten Inc. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionKepsten is a professional Canadian platform-based facility management company founded on principles of honesty, integrity, and trustworthiness. We are expanding our team and are looking for reliable and dedicated staff to join us.We believe in a supportive and structured work environment that values every team member. We provide full...