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Client Associate
2 weeks ago
About Us
TopSource Worldwide is a global team with deep local expertise. We operate in 100+ countries, helping businesses of all sizes streamline their payroll, Employer of Record (EOR), and accounting operations. Our mission is simple: to empower growing companies with enterprise-grade solutions that are easy to deploy, scalable, and cost-effective. What sets us apart? A high-touch, consultative approach built on trust, transparency, and consistency. Internally, we champion a no-blame culture and people-first leadership - because we believe business success starts with a thriving team.
Overview of the Role
We're looking for a Client Associate (General Ledger & Reporting) to join our Pune office. In this role, you'll be the link between our clients and our delivery teams, ensuring accounting excellence, smooth process transitions, and exceptional client experience across multiple time zones.
What You'll Do
Core Accounting & Reporting
- Manage book-keeping, reconciliations, and finalization of accounts
- Prepare and report on General Ledger activities, including P&L and Balance Sheet
- Ensure all work meets SLA and compliance requirements for both business and client
Client Relationship Management
- Act as the primary contact for clients — managing weekly, monthly, and quarterly service calls
- Develop and maintain strong, trust-based relationships with clients and their consultants/auditors
- Respond promptly to escalations, resolve issues, and implement preventative measures
Operational Excellence
- Lead or support process transitions for new and existing clients
- Maintain and update SOPs to reflect best practices and new ways of working
- Support process improvements, system utilisation, and productivity initiatives
- Ensure accurate billing, prevent revenue leakage, and support receivables collection
Collaboration & Leadership
- Coordinate closely with internal teams: Client Success, Finance, Sales, HR, Recruitment, IT, and Service Line Leaders
- Coach and train colleagues, especially on complex matters
- Provide input for service, system, and efficiency improvements
- Support pre-sales and sales activities when required
Project & Compliance Management
- Oversee quality, project timelines, and deliverables for client accounts
- Ensure compliance incidents are reported and resolved correctly
- Manage change implementation and ensure colleagues are trained accordingly
You Should Apply If
- You have 5–6 years' experience (including 2+ years handling similar duties)
- You hold a B.Com, Inter CA/CMA/CWA, or M.Com
- You have experience in end-to-end accounting processes, month-end finalisation, and advanced Excel
- You've worked with international clients and are proficient in accounting software
- You bring experience from BPO/KPO/ITES/Accounting industries or subsidiaries of foreign holding companies (preferred)
- You're self-motivated, detail-oriented, and able to work independently or as part of a team
- You excel at multi-tasking, thrive under pressure, and have excellent written & verbal communication skills
- You have the integrity, discipline, and enthusiasm to consistently deliver results
Role Details
- Location: Pune, India
- Type: Permanent, Full-time
- Shift: As per client time zones (UK Summer: 12:30 PM–9:00 PM IST, UK Winter: 1:30 PM–10:00 PM IST, India: 10:30 PM–7:00 PM IST, US: 7:00 PM–4:00 AM IST)
- Benefits: Competitive salary, medical & accident insurance (post-probation), supportive leadership, continuous learning & development
