Ops Support Specialist
6 days ago
This role is for UAE Consumer business, wherein the candidates will be deployed in to one or partial of the below listed activities:
- Loan processing
- Trades / Order Processing
- Corporate actions processing
- Security / Account Maintenance and other related aspects of UAE consumer banking business.
The candidate must be open to learn various aspects of UAE business under one roof and elevate their knowledge spectrum. This role will offer to understand the complete client experience right from order booking , Asset Maintenance, trade settlement, corporate action & Reconciliation of assets.
Core Responsibilities:
- Process customer instructions related to Investment operations.
- Track and Work within the required Service Levels.
- Manage different work queues and assist with the production of department MIS and reporting.
- Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
- Delivery of a high level of customer service to both internal and external customers
Key Deliverables:
- Knowledge of Investment Products, Trade lifecycle, Trade Settlement, Asset Servicing, Loan processing, Reconciliation & Corporate Actions would be utilized or daily BAU.
- Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required
- Follow through tasks and take ownership to ensure they are completed to the required standards.
- Adhere to policies, standard framework decided stated by the company to meet client need.
- Meeting all Control and Compliance requirements and updating procedures as required
- Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
- Timely and accurate processing and customer resolution.
- Timely escalation of incomplete / delayed processing of activities.
Skills:
- 2-4 years of relevant experience
- Flexible to work in UAE time zone and holidays.
- Excellent communications skills, both verbal and written.
- Good Microsoft skills including Excel, Word and Outlook
- Knowledge of risk & controls to resolve first level escalated inquiries.
- Computer literate and ability to grasp several in house systems quickly.
- Demonstrates collaborative competency.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Operations - Core
Job Family:
Operations Support
Time Type:
Full time
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
-
Ops Support Specialist
4 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 6,00,000 - ₹ 12,00,000 per yearThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Ops Support Specialist
1 week ago
Chennai, Tamil Nadu, India Citi Full time ₹ 3,00,000 - ₹ 4,50,000 per yearDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Ops Support Specialist 4 is an entry-level position responsible...
-
Ops Support Specialist
2 weeks ago
Chennai, Tamil Nadu, India Citi Full time ₹ 4,00,000 - ₹ 8,00,000 per yearThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
-
Ops Support Specialist 5
6 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 2,50,000 - ₹ 7,50,000 per yearThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
-
Ops support specialist
6 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 4,00,000 - ₹ 6,00,000 per yearThe Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...
-
Ops support specialist
6 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 1,04,000 - ₹ 1,30,878 per yearThe Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...
-
Infra Ops Specialist
4 days ago
Chennai, Tamil Nadu, India Cognizant Full timeJob SummaryThe Infra Ops Specialist will play a crucial role in managing and optimizing infrastructure operations within our organization. With a focus on Change Management and Incident Management the specialist will ensure seamless communication and lifecycle management of changes. This role requires a deep understanding of ITIL V4 practices and will...
-
Operations Support Specialist
2 weeks ago
Chennai, Tamil Nadu, India Citi Full time ₹ 40,00,000 - ₹ 80,00,000 per yearWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...
-
Ops Centre MarOps Specialist
5 days ago
Chennai, Tamil Nadu, India V Group Limited Full timeVacancy NoVN15177Employment TypePermanentLocation CountryIndiaWork LocationChennaiWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment,...
-
Ops Support Analyst I, IRT
2 days ago
Chennai, Tamil Nadu, India ICON plc Full time ₹ 2,50,000 - ₹ 7,50,000 per yearOps Support Analyst I, IRT _ ChennaiICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentWe are currently seeking an Ops Support Analyst I, IRT to join our...