Ops Support Specialist

2 days ago

Chennai, Tamil Nadu, India Citi Full time ₹ 5,00,000 - ₹ 10,00,000 per year

This role is for UAE Consumer business, wherein the candidates will be deployed in to one or partial of the below listed activities:

  • Loan processing
  • Trades / Order Processing
  • Corporate actions processing
  • Security / Account Maintenance and other related aspects of UAE consumer banking business.

The candidate must be open to learn various aspects of UAE business under one roof and elevate their knowledge spectrum. This role will offer to understand the complete client experience right from order booking , Asset Maintenance, trade settlement, corporate action & Reconciliation of assets.

Core Responsibilities:

  • Process customer instructions related to Investment operations.
  • Track and Work within the required Service Levels.
  • Manage different work queues and assist with the production of department MIS and reporting.
  • Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
  • Delivery of a high level of customer service to both internal and external customers

Key Deliverables:

  • Knowledge of Investment Products, Trade lifecycle, Trade Settlement, Asset Servicing, Loan processing, Reconciliation & Corporate Actions would be utilized or daily BAU.
  • Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required
  • Follow through tasks and take ownership to ensure they are completed to the required standards.
  • Adhere to policies, standard framework decided stated by the company to meet client need.
  • Meeting all Control and Compliance requirements and updating procedures as required
  • Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
  • Timely and accurate processing and customer resolution.
  • Timely escalation of incomplete / delayed processing of activities.

Skills:

  • 2-4 years of relevant experience
  • Flexible to work in UAE time zone and holidays.
  • Excellent communications skills, both verbal and written.
  • Good Microsoft skills including Excel, Word and Outlook
  • Knowledge of risk & controls to resolve first level escalated inquiries.
  • Computer literate and ability to grasp several in house systems quickly.
  • Demonstrates collaborative competency.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:
Operations - Core


Job Family:
Operations Support


Time Type:
Full time


Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

  • Ops Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Citigroup Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services including but not limited to record documentation maintenance storage retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team Additionally the Ops Support Specialist 5...

  • Ops Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Citi Full time US$ 40,000 - US$ 80,000 per year

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Ops Support Specialist

    2 days ago

    Chennai, Tamil Nadu, India Citi Full time US$ 80,000 - US$ 1,20,000 per year

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Ops Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Ops Support Specialist 5

    2 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Ops support specialist

    2 days ago

    Chennai, Tamil Nadu, India Citi Full time US$ 40,000 - US$ 80,000 per year

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...

  • Ops support specialist

    2 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...

  • Technical Support Specialist

    2 days ago

    Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 15,00,000 - ₹ 26,00,000

    Technical Support Specialist WantedAbout the Position: We are seeking an expert in providing level one application and technical support to users. The ideal candidate will be service-minded, able to take responsibility, and work independently.About Us: Our company develops cutting-edge software solutions for the oil & gas industry. We have received...

  • Operations Support Specialist 4

    1 week ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • ML Ops Engineer

    2 days ago

    Chennai, Tamil Nadu, India Ixceed Solutions Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Role- ML Engineer / ML Ops EngineerLocation: Thoraipakkam, ChennaiWork mode: Work from OfficeTask Description:University Degree in Computer Science, Information Technology, or related field5+ years of experience in the Machine Learning Operations roleDesign the data pipelines and engineering infrastructure to support our clients' enterprise machine learning...