Customer Operations assistant
50 minutes ago
Company Description
The TuitionE provides personalized online tutoring for ICSE, CBSE, and ISC students across the UAE, KSA, Oman, Qatar, and Bahrain. We focus on connecting students with highly qualified teachers for tailored guidance and student-centric learning experiences. Our mission is to provide top-quality education at the convenience of your home, ensuring students achieve their academic goals in a supportive and comfortable environment.
Role Description
This is a full-time, on-site role located in Kolkata for a Customer Operations Assistant. The responsibilities include stock control, assisting customers with inquiries, providing excellent customer service, supporting sales processes, and participating in employee training sessions. The role involves ensuring smooth day-to-day operations and enhancing overall customer satisfaction.
Experience:
0-2 years experience (fresh graduates are welcome)
Reports To:
Operations Manager/Team Lead
Job Summary
The Operations Assistant supports daily business operations, working with teams to improve efficiency and provide support to internal and external parties.
Key Responsibilities
- Provide administrative support, including scheduling and managing documentation.
- Handle communication and draft reports.
- Coordinate with various teams and consultants.
- Manage data entry, updates, and maintenance of documents.
- Assist in analyzing operations and suggesting improvements.
- Offer customer service to stakeholders and maintain vendor relationships.
- Help with tasks such as inventory, recruitment support, and other duties.
Qualifications & Skills
- Education:
Bachelor's degree required. Commerce or science background potentially preferred. - Experience:
0-2 years relevant experience, ideally in Ed-Tech. - Organizational Skills:
Strong organizational and time-management abilities. - Communication:
Excellent communication and interpersonal skills. - Technical Proficiency:
Proficient in MS Office; familiarity with CRM and collaboration tools is a plus. - Attributes:
Adaptability, ability to work independently, and a passion for education and technology. - Language:
Strong English communication skills are essential.
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