Operations Customer Expert I

2 days ago

Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 1,80,000 - ₹ 2,40,000 per year

(Join us as a Operations Expert-I with Strong Verbal and Chat Communication Skill required.)

Job Title: Operations Expert-I

Job Summary / Overview:

  • We are recruiting candidates with experience in Chat/ E-mail drafting, preferably someone with customer support experience.
  • Customer Support Executive will be responsible for handling customer inquiries and concerns via chat/Voice with a keen focus on effective communication.
  • Your primary goal will be to ensure prompt, accurate, and courteous responses to all incoming chats while maintaining ambitious standards of customer satisfaction.

Preferred candidate profile:

  • Handle queries and problems of the customers.
  • Location -Chennai
  • Work Mode - From Office
  • Excellent Written & Spoken English Skills.
  • Should be within the Boundary limits for cab facility.
  • Follow a Night shift schedule, which may include nights, weekends, and holidays, to ensure round-the-clock customer support coverage.
  • Salary Slab - 23k CTC/ 18500 Take Home.
  • Graduate and Undergraduate candidates can apply.
  • Experienced candidates must have minimum 6 months of experience in BPO sector with valid documents i.e., offer letter, relieving/experience letter and last three months' salary slip.
  • Must have excellent command in English and good communication skills.

**Candidates who have MTI in their speech and pursuing education will not be considered.

Working Schedule:

  • 5.5 days working with rotational shift and 2 days rotational off.
  • Shift duration of 9 hours including 1 hour break.
  • Casual leaves won't be entertained for the first three months apart from week offs.

***************NOTE**************************

Permanent Work Location:

Godrej waterside, Tower 2, Ring Rd, DP Block, Sector V, Bidhannagar, Kolkata WB 700091

Interview Location:

Virtual - HR round, Manager round & Assessment.

Interested candidates can share your profile to SIMRAN HR

  • AS400 IBM(i) Tech Lead

    2 weeks ago

    Kolkata, West Bengal, India Wiz Digital Services Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Role & responsibilitiesWe are seeking an experienced AS/400 (IBM i) Engineer with at least 7+ years of hands-on experience migrating, managing, and supporting IBM i environments.This role is ideal for candidates who can operate independently, take responsibility for SLA-driven delivery, and play a leadership role within the support team. You will act as a...

  • Operations Engineer

    1 week ago

    Kolkata, West Bengal, India Steroviz Pixels Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSteroviz Pixels Pvt. Ltd. integrates technology at the core of its operations, extracting cutting-edge anatomical information from medical scans to empower diagnosis, treatment, and research. By closely collaborating with customers and understanding their needs, Steroviz provides unique customized solutions that help clients gain a...

  • Trainee Bill to Cash Operations Associate

    2 weeks ago

    Kolkata, West Bengal, India the abt group Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description Why this job matters The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.What youll be doing Assists teams in standards delivery, revenue...

  • Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India the abt group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What youll be doing Assists in the implementation of specific Customer Service management plans under...

  • Customer Service Support Advisor

    7 days ago

    Kolkata, West Bengal, India BT Group Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you'll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision.2....

  • Trainee Customer Service Support Advisor

    2 weeks ago

    Kolkata, West Bengal, India the abt group Full time ₹ 25,00,000 - ₹ 75,00,000 per year

    Job Description Why this job matters The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.What youll be doing Assists in creating value-based relationships with customers to optimise customer...

  • C2C Collections Process Expert

    2 weeks ago

    Kolkata, West Bengal, India Capgemini Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job DescriptionRole based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer...

  • C2C Collections Process Expert

    4 days ago

    Kolkata, West Bengal, India Capgemini Engineering Full time ₹ 30,00,000 - ₹ 90,00,000 per year

    Job DescriptionRole based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer...

  • Consultant – Site Reliability Engineer I

    2 weeks ago

    Kolkata, West Bengal, India Genpact Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Tour Operator

    2 weeks ago

    Kolkata, West Bengal, India Sunflower Trip Pvt. Ltd. Full time ₹ 1,40,000 - ₹ 4,50,000 per year

    Job Title: Tour OperatorCompany Name: Sunflower Trip Pvt Ltd.Location: BD Block 230, Sector-I ,Salt Lake, Bidhannagar,Kolkata-700064Job Type: Full-timeExperience: Fresher to ExperiencedSaIary Range: INR 1 .4 lakh to 4.5 lakh per annumLanguages Known: Bengali, Hindi, EnglishJob Description:Sunflower Trip Pvt Ltd. is seeking dynamic and passionate individuals...