AGM - Mobility Collections Lead

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role
Regional enterprise collection Lead Mobility

Job Level/ Designation
M2/AGM

Function / Department
Enterprise CS

Location
Kerala

Job Purpose

• To manage and drive the CLUSTER VIBS MOBILITY collections(FLD,FLV,CAL,MADVT,BULK SMS) of the CNC Function with close Co-ordination with various functional verticals, VIBS Finance , VIBS Service delivery VIBS, ,SSC Finance, Segment Team Bill Logistic, in order to attain Collection performance as per agreed targets, ensuring low forward flow, with low bad debt and acting as a catalyst for the revenue growth by ensuring timely collections , whilst complying with agreed VARIOUS policy guidelines as also with all regulatory norms .

SsKey Result Areas/Accountabilities

• Achievement of Business KPIs CLUSTER FORVIBS MOBILITY Collections(FLD,FLV,CAL,MADVT,BULK SMS) through various measures
• Monitoring and Co-ordinating with CIRCLE /Zonal Team on achievement of Monthly and Quarterly Target
• Collection and Bad Debts Performance
• In Vol. Churn Reduction
• Cost of Collections within Budget
• New Initiative and Automation
• Team Development and training
• GST/Summary Bill//Payment Posting/Reconciliation
• Bill Dispute resolution with CFT team
• Circle review
• Review , HSW/NCP /SOX/SOP compliance, On account clearance, Clearance of open BRs, preparing of Provision's , preparing of Credit notes, adhoc dunning
• Cross functional coordination to achieve organizational goals
• Leverage scale benefits and operating efficiencies like improving DSO IN Collections and higher compounded collections efficiency
• Explore new avenues for cost reduction and efficiency improvement

Ensure Process Compliance

Core Competencies, Knowledge, Experience

• Credit risk management
• Receivables management (Collection expertise)
• Sound accounting / process / systems knowledge / experience
• Strategic thinking ability
• Involuntary churn management
• Partner management skill

Capability to influence cross functionally under matrix structure

Must Have Technical / Professional Qualifications

• Achievement of business KPIs of enterprise mobility through various measures
• Coordinating and Monitoring of SSC Operations for VBS Business Partners Management
• Performance
• Associate Selection and remuneration
• Team development
• 4-7y Experience
• PG/MBA Desirable

Vodafone Idea Limited
(formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership