Business Analyst

2 weeks ago

Chennai, Tamil Nadu, India Cesit Full time ₹ 5,00,000 - ₹ 15,00,000 per year

CES has 26+ years of experience in delivering Software Product Development, Quality Engineering, and Digital Transformation Consulting Services to Global SMEs & Large Enterprises. CES has been delivering services to some of the leading Fortune 500 Companies including Automotive, AgTech, Bio Science, EdTech, FinTech, Manufacturing, Online Retailers, and Investment Banks. These are long-term relationships of more than 10 years and are nurtured by not only our commitment to timely delivery of quality services but also due to our investments and innovations in their technology roadmap. As an organization, we are in an exponential growth phase with a consistent focus on continuous improvement, process-oriented culture, and a true partnership mindset with our customers. We are looking for the right qualified and committed individuals to play an exceptional role as well as to support our accelerated growth. You can learn more about us at:

Role Summary:
We are seeking a dynamic Business Analyst to join our Microsoft Dynamics 365 team and work closely with our client's product managers. You'll play a critical role in shaping business process transformation across modules including Sales, Field Service, Customer Service, F&O, and Finance.

Key Responsibilities:

Act as the bridge between business stakeholders and technical teams for CRM and ERP modernization

Conduct requirement gathering, gap analysis, and documentation using user stories or BRDs

Collaborate with Product Managers to define functional flows, process maps, and KPI expectations

Work with Power Platform (Power Apps, Power Pages, Power Automate) to support no-code/low-code implementations

Validate end-user requirements through UAT scripts and test scenarios

Required Skills:

Strong domain knowledge in at least 3 of: Sales, Customer Service, Field Service, Finance & Operations (F&O)

Hands-on experience with Power Apps and Dataverse modelling

Understanding of Dynamics 365 CE modules and their extensions

Strong documentation and communication skills.

Why CES :

Flexible working hours to create a work-life balance.

Opportunity to work on advanced tools and technologies.

Global exposure to not only collaborate with the team, but also to connect with the client portfolio and build professional relationships.

Highly encouraged for any innovative ideas & thoughts and we support in executing the same.

Periodical and on-spot rewards and recognitions on your performance.

Provides a better platform for enhancing skills via many different L&D programs.

Enabling and empowering atmosphere to work along.

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