Customer Solutions Engineer – Rubber Carbon Black

1 day ago


Kolkata, West Bengal, India YO IT CONSULTING Full time

Experience - 2-4 years

Location - Kolkata

Job Summary:

We are looking for a Technical Services Engineer to support tire and non-tire rubber customers through technical engagement, new grade approvals, and customer satisfaction initiatives. The role involves close coordination with Marketing, R&D, Manufacturing, and external customers to ensure product performance, compliance, and continuous improvement.

Key Responsibilities:

  • Coordinate approval of new rubber grades with customers and internal teams
  • Engage with customers for technical discussions and issue resolution
  • Review and implement customer carbon black specifications
  • Prepare and manage Customer-Specific Requirement (CSR) matrices
  • Support product stewardship and brand-building initiatives
  • Coordinate improvement projects and grade modifications based on market needs
  • Ensure timely resolution of customer complaints and CAPA implementation

Qualifications:

  • Education: B.Tech / M.Sc in Chemical Engineering or Polymer Technology
  • Postgraduate (Preferred): PGD-IRI in Rubber Technology
  • Experience: Minimum 4 years in rubber / carbon black technical services
  • Certifications: QMS certification preferred

Skills:

  • Strong knowledge of rubber technology and carbon black applications
  • Analytical and problem-solving skills
  • Understanding of QMS and customer complaint handling
  • Good communication and coordination skills


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