Technical Project Manager

Job Description:

As an IT Operations Technical Program Manager (TPM), you will lead the management and execution of complex projects that span across IT operations and supply chain systems. You will ensure the alignment of business systems, platforms, and tools with SCM objectives to streamline business operations and improve supply chain efficiency. This role involves working closely with cross-functional teams, including IT operations, planning, sourcing, logistics, procurement, and business stakeholders, to deliver high-impact projects.

• Lead IT Projects: Drive end-to-end management of key projects related to Supply Chain Management (SCM) systems, such as Anaplan, OTM, Fourkites, RPA solutions.
• Cross-functional Collaboration: Work closely with supply chain, Biz systems, engineering teams, and external vendors to define project requirements, timelines, and success criteria.
• Stakeholder Communication: Regularly communicate project progress, milestones, risks, and outcomes to senior leadership and business stakeholders.
• Process Optimization: Identify opportunities for process improvement and automation across SCM IT systems, leading initiatives to streamline workflows and increase efficiency.
• Risk Management: Proactively identify risks within projects and operations, develop risk mitigation strategies, and ensure timely delivery of projects.
• Vendor Management: Manage relationships with external vendors, ensuring service-level agreements (SLAs) and performance standards are met.
• Compliance and Security: Ensure that SCM systems comply with industry standards, data protection regulations (e.g., GDPR), and internal security protocols.
• Documentation and Reporting: Develop and maintain comprehensive project documentation, including project plans, roadmaps, risk assessments, and status reports.

• Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, Engineering, or a related field (or equivalent work experience).
• Experience in technical program management with a focus on SCM IT systems, IT operations, or related fields.
• Proven experience managing complex SCM IT projects, including system implementations, upgrades, and integrations.
• Deep understanding of Supply Chain Management processes, including procurement, logistics, warehousing, transportation, and distribution.
• Familiarity with cloud platforms (AWS, Microsoft Azure, GCP) and their integration with SCM tools.
• Project management expertise, with knowledge of Agile, Scrum, Waterfall, or hybrid methodologies.
• Strong problem-solving skills with the ability to translate technical challenges into actionable solutions.
• Excellent communication and stakeholder management skills, with experience working with senior executives, technical teams, and non-technical business stakeholders.

• Master's degree in a technical or business-related field (e.g., MBA, MS in Supply Chain, or IT).
• PMP, Scrum Master, or similar project management certifications.
• Experience in cloud-based SCM systems, automation technologies, and DevOps practices.
• Experience in implementing AI, machine learning, or IoT technologies in supply chain operations.
• Knowledge of ITIL, COBIT, or other IT service management frameworks.
• Familiarity with supply chain analytics and data-driven decision-making in IT operations.

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