Business Analyst

6 days ago

Gurgaon, Haryana, India Klusterfirst Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities


• Work closely with stakeholders to gather, analyse, and document business requirements related to insurance products, policies, claims, underwriting, renewals, and customer service.

• Translate business needs into functional specifications, user stories, workflows, and acceptance criteria.

• Collaborate with product owners, business teams, and technical teams to ensure alignment between business objectives and system solutions.

• Conduct gap analysis, impact analysis, and feasibility studies for new initiatives or system changes.

• Participate in requirement walkthroughs, UAT planning, and execution with business users.

• Ensure compliance with IRDAI and regulatory requirements while designing processes and systems.

• Support integration projects between core insurance systems, digital platforms, CRM, and external vendors/partners.

• Prepare BRDs, FRDs, Process Flows, Use Cases, and Requirement Traceability Matrices (RTM).

• Act as a subject matter expert (SME) for insurance-related processes and provide guidance to IT and business teams.

• Identify opportunities for process improvements, automation, and digital transformation within the insurance value chain

Required Skills & Qualifications

• Bachelors degree in business, Finance, Insurance, IT, or related field (MBA preferred).

• 3-6 years of experience as a Business Analyst in the insurance domain (general, or health).

• Strong understanding of insurance lifecycle processes – Policy issuance, Underwriting, Claims, Renewals, Endorsements, Reinsurance, Payments.

• Hands-on experience with core insurance systems (e.g., TCS BaNCS, OCI, SSIS, or similar).

• Proficiency in requirements gathering, documentation, and analysis tools (JIRA, Confluence, MS Visio, Excel, etc.).

• Knowledge of regulatory frameworks (IRDAI, IIB, GST, etc.).

• Strong communication, stakeholder management, and problem-solving skills.

• Ability to translate complex business processes into simple system requirements.

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