Associate Consultant
2 days ago
Key Responsibilities:
Communicate effectively with clients via phone, email, and other channels to understand their service needs.
Provide expert consultation on attestation, apostille, and translation services, including process guidance and documentation requirements.
Offer step-by-step support to clients throughout the service lifecycle, ensuring clarity and transparency.
Proactively follow up with inquiries and work towards converting leads into confirmed business.
Coordinate logistics for the pickup and handling of client documents, ensuring timely and secure transfers.
Deliver regular updates to clients regarding the status of their requests, maintaining trust and satisfaction.
Ensure service delivery meets the companys quality standards, with consistency and accuracy.
Address client feedback and queries promptly, ensuring effective resolution and continuous improvement.
Collaborate closely with internal departments (operations, logistics, customer service, etc.) to ensure seamless end-to-end service execution
Good communication skills, both verbal and written
Ability to work independently and within a team in a fast-paced environment.
Problem-solving mindset with a focus on client satisfaction
Must be good in Ms Office
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