Sales Manager

1 week ago

Mumbai, Maharashtra, India AS Motiwala Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title

Sales Manager — Luxury Retail

Summary

  • Results-driven Sales Manager with over
    5 years' experience
    in luxury retail specializing in high-end jewellery and lifestyle products.
  • Skilled in building high-value client relationships, driving premium sales, and leading teams to exceed ambitious targets.
  • Expertise in brand positioning, market expansion, merchandising, and delivering exceptional customer service in the luxury goods sector.

Key Responsibilities

  • Sales Strategy & Target Achievement
  • Develop and implement sales strategies to achieve monthly, quarterly, and annual revenue goals for the luxury product categories.
  • Forecast sales, monitor performance, analyse trends, and adjust strategies to stay ahead of targets.
  • Team Leadership & Training
  • Lead, mentor, and coach a team of sales executives / associates to deliver superior customer experiences.
  • Recruit top talent; conduct ongoing training on product knowledge, customer engagement, upselling, cross-selling, store presentation and visual merchandising.
  • Customer Relationships & Luxury Experience
  • Cultivate and manage relationships with high-net-worth clients, VIPs, and repeat purchasers.
  • Ensure personalised service, tailored consulting, and after-sales support to build brand loyalty.
  • Merchandising & Brand Presentation
  • Oversee the display, presentation and visual merchandising of natural diamond jewellery
  • Coordinate with marketing & merchandising teams for product launches, in-store events, and seasonal collections.
  • Operational Management
  • Monitor inventory levels, stock rotation, shrinkage control, and ensure optimal stock availability.
  • Manage store budget: sales targets, staff allocation, labour cost, and store expenses.
  • Market Intelligence & Competitor Analysis
  • Keep abreast of market trends, customer preferences and competitor offerings in the luxury segment.
  • Use insights to advise on product assortment, promotions, pricing strategies, and store positioning.
  • Collaboration & Stakeholder Management
  • Liaise with upstream supply / design / procurement teams for new collections and replenishments.
  • Work closely with marketing, visual, and communications for campaigns, in-store activations, collaterals.
  • Reporting & Performance Analytics
  • Track KPIs — average transaction value (ATV), conversion rates, units per transaction, customer acquisition / retention metrics.
  • Prepare regular reports for senior management, highlighting successes, challenges, and actionable improvement plans.

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